Drake Hale
State College,PA
Summary
Highly driven and passionate professional with over five years of collegiate recreation experience in inclusive customer service, student staff management, fiscal planning and execution, and operations management. Hard working, dedicated, and independent leader acquainted with university policy, procedure, and operation with a proven history of performance in positions with high accountability, time management, and multitasking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Services Representative
Penn State Campus Recreation
02.2022 - Current
- Directing hiring and I-9 onboarding process for over 150 student employees under 5 units
- Developing 21 budget spreadsheets, encompassing nearly $5,000,000, to enable efficient resource management
- Coordinating purchasing and logistical activities for 47 club-sports organizations, including scheduling hotels, flights, and vehicle rentals; and managing league registrations and apparel orders
- Processing refunds in Fusion and Converge to correct Membership staff sales errors
- Co-supervising Membership sales office to process Fusion and Converge sales during summer
- Appointed first point-of-contact to new students and parents to provide facility and programmatic information for Campus Recreation at New Student Orientation Tabling Fairs
- Managing reports for individual and group travel for 19 units within Campus Recreation
Facilities Intern
Penn State Campus Recreation
08.2021 - 12.2021
- Managed 13 Facility Attendants across four staff areas during peak facility operations at high-risk safety location of over 700 acers
- Monitored, evaluated, and reported on performance of four Facility Supervisors
- Disseminated student development trainings, such as inclusive leadership, for thirteen student staff
Facility Supervisor
Penn State Campus Recreation
08.2019 - 08.2021
- Provided over 500 customers with detailed and thorough answers to inquiries on facilities and rentals
- Managed cash transactions of boating permits and watercraft rentals in fast-paced environment
- Resolved customer and employee concerns using conflict management skills while maintaining exceedingly high level of customer service with focus on risk management and safety
Education
Master of Science - Higher Education
The Pennsylvania State University
University Park, PA05.2024
Bachelor of Science - Recreation, Parks, and Tourism Management
The Pennsylvania State University
University Park, PA12.2021
Skills
- Team Leadership
- Student Development
- Customer Service
- Risk Management
- Training and Onboarding
- Conflict Management
- Budgeting
Certification
Smeal College Business Fundamentals, CPR/First Aid
Software
- Workday
- SAP Concur
- Fusion
- Microsoft Office Suite
- Acrobat
Timeline
Business Services Representative
Penn State Campus Recreation
02.2022 - Current
Facilities Intern
Penn State Campus Recreation
08.2021 - 12.2021
Facility Supervisor
Penn State Campus Recreation
08.2019 - 08.2021
Master of Science - Higher Education
The Pennsylvania State University
Bachelor of Science - Recreation, Parks, and Tourism Management
The Pennsylvania State University
Smeal College Business Fundamentals, CPR/First Aid
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