Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Drake Hobson

Cincinnati,OH

Summary

Results-driven Senior Technical Consultant with extensive experience in designing, implementing, and optimizing ServiceNow solutions across ITSM, CSM, and HRSD. Adept at aligning business requirements with ServiceNow capabilities to drive operational efficiency and enhance service delivery. Skilled in developing custom applications, integrating third-party systems, and mentoring junior consultants to foster a culture of continuous improvement. Strong problem-solving abilities, excellent client-facing communication, and a proactive approach to achieving business objectives. Passionate about delivering high-quality solutions that align with organizational goals and drive digital transformation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Technical Consultant

GlideFast Consulting
Cincinnati, OH
09.2024 - Current
  • Leading ServiceNow implementation projects with a focus on ITSM, CSM, HRSD, and Service Portal development.
  • Providing strategic consultation to clients, aligning ServiceNow capabilities with business goals to optimize workflows and service delivery.
  • Mentoring junior consultants and fostering a culture of continuous learning and improvement within the team.
  • Developing and delivering custom applications tailored to client needs, ensuring scalability and adherence to best practices.
  • Overseeing integrations between ServiceNow and third-party systems to enhance operational efficiency and automation.
  • Driving utilization targets by proactively seeking new opportunities and strengthening client relationships.
  • Collaborating with internal stakeholders to align project outcomes with corporate objectives and growth strategies.

Technical Consultant

Glidefast Consulting
Cincinnati, OH
07.2021 - Current
  • ServiceNow Proficiency Across Modules: Extensive expertise in designing, implementing, and optimizing solutions within the ServiceNow platform, specializing in IT Service Management (ITSM), Customer Service Management (CSM), and HR Service Delivery (HRSD).
  • Client-Centric Solution Design: Demonstrated ability to lead discovery sessions with clients, adept at identifying and aligning business requirements with ServiceNow capabilities, particularly in ITSM, CSM, and HRSD.
  • Custom Application Development: Proficient in creating custom applications within the ServiceNow platform tailored to ITSM, CSM, and HRSD needs, ensuring optimal performance and compliance with best practices.
  • Integration Excellence: Skilled in seamlessly integrating ServiceNow with various systems to establish cohesive workflows, enhancing efficiency and communication across ITSM, CSM, HRSD, and other modules.
  • Service Portal Enhancement: Specialized in leveraging the Service Portal to create user-friendly interfaces, improving accessibility and usability for ITSM, CSM, and HRSD processes.
  • Technical Leadership and Mentorship: Proven ability to provide technical leadership, offering guidance to junior developers, and actively contributing to continuous improvement initiatives within ServiceNow implementations.
  • Strategic Insight for Module Optimization: Engages in client workshops, providing strategic insights to optimize ServiceNow modules, focusing on ITSM, CSM, HRSD, and associated service portals.
  • Quality Delivery Across Modules: Ensures the delivery of high-quality ServiceNow solutions in ITSM, CSM, HRSD, and Service Portal configurations, contributing to streamlined business operations and improved service delivery in these domains.

Inside Sales/CSR

Habegger Corporation
Cincinnati, OH
12.2019 - 03.2020
  • Conducting over the counter, over the phone, and over email sales with customers.
  • Responsible for producing quotes for residential and commercial installations
  • Responsible for processing warranty work and RMA's.

Inside Sales/CSR

Commercial Specialists
Cincinnati, OH
07.2019 - 07.2019
  • Same as Habegger.

Inside Sales/CSR/Warehouse Manager

VIRGINIA AIR DISTRIBUTORS INC
Cincinnati, OH
07.2015 - 06.2019
  • Conducting over the counter, over the phone, and over email sales with customers.
  • Responsible for producing quotes for residential and commercial installations
  • Responsible for processing warranty work and RMA's.
  • Managed the warehouse through picking orders, maintaining a clean and safe warehouse environment, and making sure inventory was correct and organized.

Education

Web Development Immersive Programming

Kable Academy
03.2021

Skills

ServiceNow Expertise:

  • IT Service Management (ITSM)
  • Customer Service Management (CSM)
  • HR Service Delivery (HRSD)
  • Service Portal Development
  • Flow Designer
  • Integration Hub
  • Scoped Applications Development

Technical Skills:

  • JavaScript (Client & Server-side Scripting)
  • REST/SOAP API Integrations
  • HTML, CSS, Bootstrap
  • AngularJS, React
  • Git Version Control
  • Agile Development Processes

Professional Skills:

  • Requirements Gathering & Documentation
  • Solution Design and Implementation
  • Client-Facing Communication & Consultation
  • Technical Leadership and Mentorship
  • Problem-Solving & Critical Thinking
  • Collaboration and Teamwork

Certification

  • CIW Site Development Associate [1D0-61B]
  • CSA
  • CAD
  • HR CIS (Certified Implementation Specialist)
  • ITSM CIS (Certified Implementation Specialist)
  • CSM CIS (Certified Implementation Specialist)

Timeline

Senior Technical Consultant

GlideFast Consulting
09.2024 - Current

Technical Consultant

Glidefast Consulting
07.2021 - Current

Inside Sales/CSR

Habegger Corporation
12.2019 - 03.2020

Inside Sales/CSR

Commercial Specialists
07.2019 - 07.2019

Inside Sales/CSR/Warehouse Manager

VIRGINIA AIR DISTRIBUTORS INC
07.2015 - 06.2019

Web Development Immersive Programming

Kable Academy

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