Drake Karl
Independence,MO
Summary
Hardworking employee enthusiastic about learning food service industry field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
10.2022 - 03.2023
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer concerns in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Shake Shack Team Member/Trainer
Shake Shack
09.2023 - 03.2024
- Effectively trained new team members on Shake Shack's procedures, standards, and customer service expectations, providing ongoing support and mentorship to ensure their success.
- Enthusiastically greeted guests, took orders with a friendly attitude, and ensured each guest received a memorable dining experience by addressing their needs promptly and courteously.
- Skillfully prepared and cooked menu items to Shake Shack's high standards, ensuring consistent quality and presentation of all food products.
- Carefully assembled orders, double-checking each item to guarantee accuracy and customer satisfaction.
- Maintained a spotless and sanitary work environment, adhering to all health and safety regulations to provide a safe dining experience for guests and a safe working environment for team members.
- Worked collaboratively with team members to achieve operational goals, fostering a positive and efficient team dynamic.
- Accurately processed cash, credit, and digital transactions, ensuring balanced registers and secure handling of financial assets.
- Addressed guest concerns and resolved issues promptly with a focus on maintaining high customer satisfaction and loyalty.
Associate Installer/Part-Time Labor
Courtney Karl Construction dba
01.2017 - Current
- Operated tools, equipment, and machinery according to safety standards.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
Delivery Driver
Door Dash
10.2021 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Crew Member/Dough Prep
Little Caesars
03.2022 - 07.2022
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Assisted other team members to achieve goals.
SandboxVR Team Member
SandboxVR
03.2023 - 09.2023
- Provided exceptional customer service, creating memorable and immersive virtual reality experiences for guests, contributing to over 300 positive reviews on the store's Google review page.
- Guided guests through VR experiences, ensuring they felt comfortable and confident with the technology, while maintaining a friendly and approachable demeanor.
- Assisted with the setup, operation, and troubleshooting of VR equipment to ensure a seamless and enjoyable experience for all guests.
- Maintained a clean and organized environment, following health and safety protocols to provide a safe and welcoming space for guests.
- Collaborated with team members to manage bookings, coordinate group sessions, and ensure efficient operation of the store.
- Educated guests about different VR experiences and provided recommendations tailored to their interests and preferences.
- Handled transactions accurately, including booking reservations, processing payments, and managing customer accounts.
- Addressed guest inquiries and resolved issues promptly, maintaining a high level of customer satisfaction and loyalty.
Education
HVAC Certificate - Heating, Ventilation & Cooling
Neosho County Community College
800 W Fourteenth St, Chanute, KS 6672001.2021
High School Diploma -
Prairie View High School
13799 KS-152, LaCygne, KS 6604001.2021
Skills
- HVAC Education
- Ability to read schematics
- Blueprint knowledge
- Installation of retail displays/fixtures
- Teardowns
- Positive Attitude
- Detail oriented
- Technical Aptitude
- Excellent work ethic
- Adaptability and flexibility
- Willingness to learn new skills
- Team player
- Safety awareness
- Commercial driving
- GPS Navigation
- DOT Compliance
Certification
HVAC, EPA Section 608 Technician Certification
References
References available upon request
Timeline
Shake Shack Team Member/Trainer
Shake Shack
09.2023 - 03.2024
SandboxVR Team Member
SandboxVR
03.2023 - 09.2023
Pharmacy Technician
CVS Pharmacy
10.2022 - 03.2023
Crew Member/Dough Prep
Little Caesars
03.2022 - 07.2022
Delivery Driver
Door Dash
10.2021 - Current
Associate Installer/Part-Time Labor
Courtney Karl Construction dba
01.2017 - Current
HVAC Certificate - Heating, Ventilation & Cooling
Neosho County Community College
High School Diploma -
Prairie View High School