- Astrology
- Learning new cooking techniques and expanding my culinary skills
- Exploring various forms of art, such as music, dungeons and dragons, and cooking, to nurture creativity and personal growth
- Reading
- I enjoy helping others and giving back to the community
- Cooking
- Music
- Auto Repair/Restoration
- I like working with my hands and fixing things
- Camping
- Homelessness Outreach
- Road Trips
- Enjoy participating in family activities for overall physical and mental well-being
Drake Locklear
Daytona Beach,Florida
Summary
Results-driven professional with a strong focus on training, effective communication, and problem-solving. Successfully implemented process improvements and resolved customer complaints, leading to increased satisfaction and team productivity.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
5 Guys Burgers And Fries
06.2024 - 03.2025
- Supervised team members to ensure adherence to food safety and quality standards.
- Trained new employees on operational procedures and customer service best practices.
- Managed shift schedules to optimize staff coverage and minimize labor costs.
- Implemented efficient workflow processes to enhance order accuracy and speed of service.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Collaborated with management to develop promotional strategies that increased sales during peak hours.
- Monitored equipment performance, coordinating maintenance to prevent disruptions in service operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Developed training program for new employees, speeding up their integration into team.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
Crew Leader
ERMC Landscaping Services
01.2020 - 11.2024
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new crew members on landscaping techniques and equipment usage.
- Conducted quality inspections, maintaining high standards in landscape aesthetics.
- Implemented process improvements, enhancing team performance and job completion rates.
- Managed client communications, addressing concerns and providing updates on project status.
- Monitored inventory levels, ensuring availability of tools and materials for projects.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Coordinated daily tasks for crew, optimizing manpower and resources to meet project deadlines.
- Conducted thorough training sessions for new hires, ensuring they were well-prepared to meet job expectations.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
- Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
- Boosted crew morale and productivity through effective leadership and regular feedback sessions.
- Prioritized and delegated tasks effectively, ensuring critical project milestones were met on time.
- Facilitated collaboration between different departments, enhancing cohesiveness and success of projects.
Education
GED -
Daytona State College
Daytona Beach, FLWelding Certification - Welding
Daytona State College
Daytona Beach, FL12-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Creative problem solving
- Team collaboration and leadership
- Conflict resolution
- Drawer assignments
- Account management
- POS deletions
- OSHA regulations compliance
- Staff engagement
- Multitasking
- Active listening
- Analytical thinking
- Teamwork and collaboration
- Excellent communication
- Time management
- Task prioritization
- Critical thinking
- Relationship building
- Decision-making
- Team building
- Interpersonal communication
- Problem-solving abilities
- Reliability
- Food safety
- Team collaboration
- Food preparation
- Adaptability and flexibility
- Effective communication
- Teamwork
Certification
3g mig welding certifications. serve safe certificate.5 guys burger and fries management certificate.
Interests
Timeline
Shift Leader
5 Guys Burgers And Fries
06.2024 - 03.2025
Crew Leader
ERMC Landscaping Services
01.2020 - 11.2024
GED -
Daytona State College
Welding Certification - Welding
Daytona State College