Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Youtube Channel
Affiliations
References
Timeline
Generic

Drake Maxwell Davis

Frisco

Summary

Dynamic professional with a proven track record at HEB Grocery Store, excelling in customer service and conflict resolution. Adept at inventory management and team collaboration, I consistently enhance customer satisfaction and streamline operations. My strong problem-solving skills and attention to detail drive successful outcomes in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cross Functional Rep

HEB Grocery Store
Frisco
06.2024 - Current
  • Organized pallets for efficient storage in warehouse spaces.
  • Unloaded trucks and containers, ensuring safe handling of products.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Filling in gaps where a department is needed. i.e. stocking and facing isles, cutting deli meat, helping grocery/curbside with an order

Bagger

Market Street Grocery Store
Frisco
04.2023 - 08.2023
  • Gained experience in efficiently bagging groceries while maintaining a fast pace of work.
  • Assisted customers with carrying their groceries out to their vehicles. ●
  • Developed excellent customer service skills, providing friendly assistance, and responding to inquiries promptly. Exhibited excellent communication abilities when addressing customer concerns or complaints.
  • Bagged groceries efficiently for customers at a busy grocery store.
  • Assisted customers with packing items to ensure convenience and satisfaction.
  • Collaborated with team members to support overall store operations.

Operations Specialist

Pickup Usa
Coppell
01.2020 - 01.2022
  • Demonstrated ability to handle customer inquiries and professionally resolve complaints.
  • Greeted new members upon arrival, and provided them with an orientation tour of the facility.
  • Provided excellent customer service by helping customers choose the best membership option for their needs.
  • Collaborated with team members to streamline workflows and improve efficiency.
  • Developed and executed strategic sales plans to achieve regional sales targets and expand customer base.

Education

High School Diploma -

Apex Learning
Seattle, WA
03-2022

Some College (No Degree) -

Collin County Community College
Plano, TX

Some College (No Degree) - Finance

Abilene Christian University
Abilene, TX

Skills

  • Customer service
  • Conflict resolution
  • Inventory management
  • Sales strategies
  • Product knowledge
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Time management
  • Active listening
  • Video editing
  • Content creation
  • Social media marketing
  • Adaptability

Accomplishments

  • National Society of High School Scholars
  • National Society of Leadership and Success(maintained 3.3+ GPA)
  • Was awarded college basketball offers out of high school

Certification

  • Drivers License

Youtube Channel

  • I have over 18,400 subscribers on YouTube, so I understand the audience.

Affiliations

  • I attend a local church congregation(Hillcrest Church of Christ) while I'm at Abilene Christian University, as well as attending a local congregation(Tri-Cities Church of Christ) at home.
  • I work out everyday, maintaining a low body-fat percentage while being a busy individual
  • I'm a song leader at my church congregation, as well as one of the teachers for the young adults class.
  • I enjoy hanging out with friends and family while maintaining my own personal alone time.

References

References available upon request.

Timeline

Cross Functional Rep

HEB Grocery Store
06.2024 - Current

Bagger

Market Street Grocery Store
04.2023 - 08.2023

Operations Specialist

Pickup Usa
01.2020 - 01.2022

High School Diploma -

Apex Learning

Some College (No Degree) -

Collin County Community College

Some College (No Degree) - Finance

Abilene Christian University

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