Drake Morgan
Silver Spring,MD
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
Work History
Administrator
Middle C Music
10.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained personnel records and updated internal databases to support document management.
- Generated reports detailing findings and recommendations.
Counselor
K.A.H.
10.2018 - 04.2020
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
- Coordinated and led group activities for campers and counselors.
Sales Associate
MICHAELS ARTS CRAFT
03.2015 - 04.2020
- Performing all cash register operations and related customer service duties.
- Monitoring activities in the front of the store Securing Michaels assets including cash, checks, media and merchandise.
- Providing world class service to customers Ensuring key marketing initiatives such as bounce back coupons, email collection, and brochure handouts.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
Education
Associate of Arts -
Montgomery College
Takoma Park, MDGeneral Studies - undefined
James Hubert Blake High School
01.2015
Skills
- Audio Equipment
- Sales Till Operation
- Customer Service
- Databases
- Document Management Systems
- Sales
- Interpersonal Skills
- Merchandising
- Multitasking
- User access control
- Administrative support
Timeline
Administrator
Middle C Music
10.2021 - Current
Counselor
K.A.H.
10.2018 - 04.2020
Sales Associate
MICHAELS ARTS CRAFT
03.2015 - 04.2020
General Studies - undefined
James Hubert Blake High School
Associate of Arts -
Montgomery College
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