- Cooking
- I participate in a variety of outdoor recreational activities
- Music
- Photography and editing photos
- Gaming
- Food Tourism
- Road Trips
Drake Ortiz
FORT COLLINS,CO
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Affordable Contractors Insurance
01.2025 - Current
- Handled all customer inquiries regarding Policies, Coverage and general questions/concerns
- Distributed workload amongst peers and referred issues to according departments/agents
- Handled payroll, distributed bonuses and raises accordingly.
- Provided and filled out paperwork for businesses with accuracy.
- Kept constant line of communication between all peers and managers.
- Remote work so proficient in most programs regarding computer work.
Bartender/Mixologist/Server
Brewha Social Eatery and Cocktails
Cornville, AZ
10.2024 - 03.2025
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Extended knowledge of most Spirits, Beer and Wines.
Bartender/Barback
Outriders Bar & Grill
Greeley, CO
05.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Checked and verified Identification thoroughly before providing service.
- Reduced conflicts amongst guests through effective communication and conflict resolutions skills.
Barista/Shift Lead/Travelling Trainer (MOB)
Dutch Bros Coffee
04.2019 - 05.2024
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices while providing feedback to develop professional growth.
- Handled money and proficient in most POS systems.
- Caused me to travel the country doing such tasks and kickstart new business and promote a culture of constant learning.
Education
Barbering
Elysian Academy of Cosmetology
Greeley, COHigh School Diploma -
Sedona Red Rock High School
Sedona, AZ05-2019
Skills
- Customer service
- Good communication skills
- Customer relations
- Excellent written and oral communication
- Account management
- Strong multitasking
- Team player attitude
- Highly reliable
- Engaging personality
- Complex Problem-solving
- New hire training
- Team motivation
- Conflict resolution
- Work delegation
- Fast Learning
- Detail Oriented
Interests
Timeline
Customer Service Specialist
Affordable Contractors Insurance
01.2025 - Current
Bartender/Mixologist/Server
Brewha Social Eatery and Cocktails
10.2024 - 03.2025
Bartender/Barback
Outriders Bar & Grill
05.2024 - 10.2024
Barista/Shift Lead/Travelling Trainer (MOB)
Dutch Bros Coffee
04.2019 - 05.2024
Barbering
Elysian Academy of Cosmetology
High School Diploma -
Sedona Red Rock High School