Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Drake Ortiz

FORT COLLINS,CO

Summary

Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Affordable Contractors Insurance
01.2025 - Current
  • Handled all customer inquiries regarding Policies, Coverage and general questions/concerns
  • Distributed workload amongst peers and referred issues to according departments/agents
  • Handled payroll, distributed bonuses and raises accordingly.
  • Provided and filled out paperwork for businesses with accuracy.
  • Kept constant line of communication between all peers and managers.
  • Remote work so proficient in most programs regarding computer work.

Bartender/Mixologist/Server

Brewha Social Eatery and Cocktails
10.2024 - 03.2025
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Extended knowledge of most Spirits, Beer and Wines.

Bartender/Barback

Outriders Bar & Grill
05.2024 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Checked and verified Identification thoroughly before providing service.
  • Reduced conflicts amongst guests through effective communication and conflict resolutions skills.

Barista/Shift Lead/Travelling Trainer (MOB)

Dutch Bros Coffee
04.2019 - 05.2024
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices while providing feedback to develop professional growth.
  • Handled money and proficient in most POS systems.
  • Caused me to travel the country doing such tasks and kickstart new business and promote a culture of constant learning.

Education

Barbering

Elysian Academy of Cosmetology
Greeley, CO

High School Diploma -

Sedona Red Rock High School
Sedona, AZ
05-2019

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Excellent written and oral communication
  • Account management
  • Strong multitasking
  • Team player attitude
  • Highly reliable
  • Engaging personality
  • Complex Problem-solving
  • New hire training
  • Team motivation
  • Conflict resolution
  • Work delegation
  • Fast Learning
  • Detail Oriented

Interests

  • Cooking
  • I participate in a variety of outdoor recreational activities
  • Music
  • Photography and editing photos
  • Gaming
  • Food Tourism
  • Road Trips

Timeline

Customer Service Specialist

Affordable Contractors Insurance
01.2025 - Current

Bartender/Mixologist/Server

Brewha Social Eatery and Cocktails
10.2024 - 03.2025

Bartender/Barback

Outriders Bar & Grill
05.2024 - 10.2024

Barista/Shift Lead/Travelling Trainer (MOB)

Dutch Bros Coffee
04.2019 - 05.2024

Barbering

Elysian Academy of Cosmetology

High School Diploma -

Sedona Red Rock High School

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Drake Ortiz