Drake Peltier
Slaughter,Louisiana
Summary
Information Technology Student currently completing Associate of Applied Science in Information Systems and pursuing real-world experience to develop acquired skills. Offering a strong understanding of device configuration, networking protocols and operating system specifications. Eager to learn new processes, programs, and procedures quickly to maximize contributions to user, team, and business success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals. Accomplished HVAC Technician with strong knowledge of and 10+ years' experience in equipment start-up and troubleshooting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HVAC Technician
STAR Services Inc.
09.2018 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes
- Traveled to job sites for both scheduled and emergency appointments
- Electrical work on Control Boards, Contactor's, and Single 3 Phase Disconnects
- EPA Certification
Genius Administrator
Apple
05.2021 - 12.2021
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions
- Managed call flow to respond to technical support needs of customers
- Analyzed trends to document emerging issues
- Resolved service and technical problems for customers by asking clear and specific questions
- Lead admin and Managed Technicians
- Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
Lead Residential Service Technician
S&E
01.2016 - 09.2018
- Performed troubleshooting on HVAC systems to determine root cause of issues
- Traveled to job sites for both scheduled and emergency appointments
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes
- Kept accurate records of time and materials used for each job to compile into service reports
- Filled out detailed work orders for each job completed.
Education
GED -
St. Martinsville Senior High School
Saint Martinsville, LAAssociate of Applied Science: Information Technology - Information Technology
Northshore Technical Community College
Livingston, LA05.2025
Associate of Applied Science: Information Technology -
Baton Rouge Community College
Baton Rouge, LA01.2013
Skills
Educated on Charging Principles
- EPA Requirements Knowledge
- Control Systems Programming
- HVAC Change-Out Procedures Expertise
- Systems Analysis
- Equipment Maintenance
- Excellent Problem-Solving Skills
- Troubleshooting Expertise
- Microsoft Access
- Proficient in Microsoft Word, Office, and Excel
- Basic Knowledge of Routing, Routing Protocols, and switching internet
Certification
- TestOut PC Pro Cert. - Nov.2022
- Currently working on Certificates in Networking, IT Support, Cybersecurity Support, and Linux Systems Support.
- 02410 - CTC IT Cloud Computing Support
- 202410 - CTC Information Tech Support
Timeline
Genius Administrator
Apple
05.2021 - 12.2021
HVAC Technician
STAR Services Inc.
09.2018 - Current
Lead Residential Service Technician
S&E
01.2016 - 09.2018
GED -
St. Martinsville Senior High School
Associate of Applied Science: Information Technology - Information Technology
Northshore Technical Community College
Associate of Applied Science: Information Technology -
Baton Rouge Community College
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