Oversee Ambulatory Care Procedure Center operations for Same Day Surgical, and Gastroenterology services.
Understand GACH and The Joint Commission Survey readiness.
Implemented improved team response to code situation with routine simulations and Team Steps.
Participated in the remodel of the Gastroenterology clinic.
Rolled out colonoscopy and consult direct booking across all Downey Primary Care.
Participated in Gastroenterology Deep Dives which resulted in $1,015,000 in permanent funding.
Assisted with development of a liver cohort to assist Gastroenterologist with Liver case follow up.
Piloted a RN pathology result follow up program.
Administrative Director, Family Medicine
PIH
Whittier, CA
01.2013 - 12.2017
Oversee operations for five Family Medicine and two Internal Medicine Medical Offices.
Establish effective relationships with all Providers and Faculty.
Manage a 19 million dollar budget in a five day a week Family Medicine/Internal Medicine Department.
Ambulatory Care Service Director, RN
Kaiser Permanente
Garden Grove, CA
01.2009 - 12.2013
Oversee Garden Grove Medical Office Operations.
Deliver quality services and business plans to improve clinical practice.
Manage a 21 million dollar budget in a seven day a week, multiple department office.
Project Manager, National 21st Century Health Care Initiative Collaboration
K.P. Program Office
01.2008 - 12.2009
Travel Regionally to Hawaii, Ohio, Northwest and Mid-Atlantic to spread successful physician sustainability practices.
Department Administrator, RN
Kaiser Permanente
Whittier, CA
01.2001 - 12.2007
Oversee Whittier Medical Office Operations.
Effectively collaborate with PIC, Physicians, Chiefs, AMCAs, other managers and staff.
Manage and resolve human resource, labor relation, employee safety, and risk management issues.
Supervisor-Assistant Department Administrator, RN
Kaiser Permanente
Downey, CA
01.1999 - 12.2001
Supervise front line daily operations of patient care delivery.
Maintain effective collaboration with physicians, other departments, and staff.
Registered Nurse Endoscopist
Kaiser Permanente
Downey, CA
01.1995 - 12.1999
Performed several thousand sigmoidoscopy exams independently.
Develop forms, guidelines, and policies and procedures to support the goals of the department.
Registered Nurse (SICU)
U.C.I Medical Center
Orange, CA
01.1993 - 12.1995
Care for critically ill trauma and post-surgical patients.
Knowledge of advanced life support procedures.
Registered Nurse (GI)
Kaiser Permanente
Anaheim, CA
01.1990 - 12.1993
Assist Physicians with procedures requiring sedation.
Trained as Nurse Endoscopist under direction of Stanford Gertler.
Registered Nurse (Oncology)
Anaheim Memorial Hospital
CA
01.1987 - 12.1990
Manage hospitalized patients and administered a variety of blood products and chemotherapy agents.
Education
M.B.A. -
Pepperdine Graziadio School of Business and Management
B.S.N. -
Holy Names College
A.A. -
Cerritos Community College
Skills
Rapid Improvement Methodology
IDEO Prototyping
Reliable Design
Total Panel Ownership
Personal Access
Coaching for Service
Proactive Office Encounter/Support
Labor Management Partnership Teams
Population Care Management
Immunization School Fax Program
In-Basket Management
A1c POCT-Rapid Med Management
Lean Six Sigma
Studer
Public Speaking
Training Development
Workflow Development
Guideline Development
Post Hospital Discharge Planning
Utilization Management
Patient Access Improvement
EHR Message Management
Diabetes Complete Care
Labor Management Partnership
Ambulatory Care Rollout
Practice Ownership Pilot
Point Of Care Testing
Advanced Practitioner
Interdisciplinary Practice
Physician EHR Workload
Call Center Integration
Template Standardization
Nurse Refill
New Member/Complete Physical Workgroup
Relevant Skills And Accomplishments
Ability to lead new initiatives utilizing Rapid Improvement Methodology, IDEO Prototyping and Reliable Design.
Past initiatives include Total Panel Ownership, Personal Access, Coaching for Service (physicians and staff), Proactive Office Encounter/Support, Labor Management Partnership Teams, Population Care Management, Immunization School Fax Program, In-Basket Management, A1c POCT-Rapid Med Management.
Participant in the 2008 National 21st Century Care Initiative-Redesign of Primary Care.
Oversaw and assisted in the development of training, workflows and guidelines to assist staff, physicians and leadership with multiple initiatives and changes.
Assist with acquisition fall out and leading recovery of physician, staff and leadership relationship for Family Medicine, Internal Medicine and FP Residency 6-6-6 program.
Current or previous participant or co-lead in several committees.
Timeline
Director, Procedure Center
01.2017 - Current
Administrative Director, Family Medicine
PIH
01.2013 - 12.2017
Ambulatory Care Service Director, RN
Kaiser Permanente
01.2009 - 12.2013
Project Manager, National 21st Century Health Care Initiative Collaboration
K.P. Program Office
01.2008 - 12.2009
Department Administrator, RN
Kaiser Permanente
01.2001 - 12.2007
Supervisor-Assistant Department Administrator, RN
Kaiser Permanente
01.1999 - 12.2001
Registered Nurse Endoscopist
Kaiser Permanente
01.1995 - 12.1999
Registered Nurse (SICU)
U.C.I Medical Center
01.1993 - 12.1995
Registered Nurse (GI)
Kaiser Permanente
01.1990 - 12.1993
Registered Nurse (Oncology)
Anaheim Memorial Hospital
01.1987 - 12.1990
M.B.A. -
Pepperdine Graziadio School of Business and Management