Drake Richmond
Arlington,United States
Summary
Experienced and meticulous Human Resources Specialist with a demonstrated history of adeptly overseeing comprehensive HR operations, spanning recruitment, onboarding, employee relations, performance management, and compliance. Proficient in crafting and executing HR policies and protocols to bolster organizational efficiency and bolster employee morale. Possessing robust communication, analytical, and interpersonal capabilities to foster seamless collaboration across diverse employee cohorts. Skilled in navigating delicate and confidential HR matters with utmost professionalism and discretion. Excited to apply expertise and enthusiasm for HR to drive impactful contributions to a thriving organization.
Overview
11
11
years of professional experience
Work History
Human Resources Specialist
Memphis - Shelby County Schools
08.2021 - Current
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Provides strong day-to-day support for prospective and current employees with inquiries regarding employment issues
- Successfully filled high-volume roles in fast-paced environment by prioritizing tasks efficiently and managing multiple requisitions simultaneously
- Put together employee files and collected required digital or physical information to meet requirements.
- Provided excellent customer service to both internal stakeholders and external candidates throughout entire recruitment lifecycle
- Maintained up-to-date knowledge of relevant labor laws and regulations, ensuring compliance throughout recruiting process
- Collaborated closely with HR partners to ensure seamless onboarding processes for all new hires
- Strengthened employer brand by representing company at career fairs, networking events, and social media platforms
- Developed strong relationships with candidates, fostering trust and maintaining open lines of communication throughout recruitment process
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Negotiated competitive offers with selected candidates, ensuring a win-win outcome for both parties while remaining within budget constraints
- Created and delivered HR training sessions to staff, managers, and executives.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
Extended Learning Program Assistant
Memphis - Shelby County Schools
03.2020 - 07.2021
- Strengthened communication between team members by establishing clear channels for information sharing
- Boosted program enrollment by creating targeted marketing materials and engaging outreach initiatives
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines
- Compiled data from various sources to provide comprehensive reports for senior management decision making
- Managed both digital and physical filing systems and retrieved documents as required
- Assisted with planning and coordinating day-to-day and special program activities
- Evaluated program performance metrics to identify areas needing improvement or potential opportunities for growth
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
District Receptionist
Memphis - Shelby County Schools
07.2018 - 01.2020
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Clerical Assistant
Memphis - Shelby County Schools
07.2017 - 07.2018
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
- Organized, maintained, and updated information in computer databases
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit, and directed to specific offices
- Streamlined office processes by organizing and maintaining efficient filing systems
- Enhanced team productivity by providing administrative support and coordinating schedules for multiple departments
- Assisted with the preparation of financial reports, contributing to well-informed budgetary decisions
- Maintained an organized workspace by overseeing inventory control and ordering necessary supplies when needed
- Boosted client satisfaction levels through prompt responses to inquiries via phone, email, or in-person visits.
Manager
Chick-fil-a
12.2012 - 05.2017
- Assisted in the successful completion of projects through diligent research and accurate data compilation
- Supported office staff by proactively taking on additional tasks during peak periods, alleviating workload pressure
- Completed clerical tasks such as filing, copying, and distributing mail
- Prepared and edited documents to produce precise, accurate, and professional communication
- Delivered clerical support by handling a range of routine and special requirements
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
Education
High School Diploma -
Memphis University School
Memphis, Tennessee05.2016
Skills
- Microsoft Office(40wpm)
- Recruitment planning
- Applicant Tracking Systems
- Onboarding and Orientation
- Confidential Document Control
- Human Resources Support
- New Hire Onboarding
- Talent management
- Candidate pipeline management
- Recruitment
- HR policies and procedures
- Onboarding Processes
- Candidate tracking
Accomplishments
Human Resources Employee of The Month for the month of November. Presented to Drake Richmond by Executive Director Brian Ingram. "For your commitment to showing compassion, being accountable, exuding respect, executing exquisitely and being a servant leader."
Timeline
Human Resources Specialist
Memphis - Shelby County Schools
08.2021 - Current
Extended Learning Program Assistant
Memphis - Shelby County Schools
03.2020 - 07.2021
District Receptionist
Memphis - Shelby County Schools
07.2018 - 01.2020
Clerical Assistant
Memphis - Shelby County Schools
07.2017 - 07.2018
Manager
Chick-fil-a
12.2012 - 05.2017
High School Diploma -
Memphis University School