Drake Rychcik
Fredericksburg,VA
Summary
Self-motivated Sales Consultant with excellent verbal and written communication skills as well as very personable attributes.
Overview
5
5
years of professional experience
Work History
Customer Development Representative
Fourlane
Austin , Texas
04.2022 - 07.2022
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing..
- Cold called and conducted face-to-face sales calls with with business owners and those involved in the decision making process.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Managed friendly and professional customer interactions.
- Emphasized product features based on analysis of customers' needs.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Oversaw daily outbound calls to identify products and services that address primary needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Documented customer interactions using SalesForce to capture data in processing system.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion and access to services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Built relationships with customers using strong persuasion and active listening skills.
Outbound/Inbound Sales Consultant
Intuit Inc
Fredericksburg, VA
11.2017 - 03.2022
- Used active listening skills to assess customer needs, means and desires.
- Achieved demanding quality and productivity targets by applying strong time management skills and enthusiastic conversational abilities.
- Exceeded sales targets on a consistent basis.
- Maintained current understanding of available company products and services.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Maintained an extensive knowledge of competitors, their offerings and their presence in the market.
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
- Researched and customized service proposals for clients.
- Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.
- Actively pursued personal learning and development opportunities.
- Consistently showed positivity and enthusiasm in the workplace.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Overcome customer objections in order to have a full and dynamic sales conversation.
- Demonstrated extreme versatility by being able to adapt to new departments and new projects when needed to.
Entertainment Consultant
Spring Mobile AT&T Authorized Retailer
Fredericksburg, VA
08.2017 - 10.2017
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Wrote sales slips and sales contracts.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Contacted other store locations to determine merchandise availability.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
Sales Marketer
Thompson Creek Window Company
Lanham, Maryland
03.2017 - 05.2017
- Helped drive sales goals and achieve monthly quotas.
- Dedicated to continuously improving sales abilities and product knowledge.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch.
- Identified and qualified customer needs, developed sales strategies and negotiated a close to increase sales percentage.
- Negotiated prices, terms of sales and service agreements.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Visited clients on-site to give benefit-oriented sales presentations.
Education
High School Diploma - undefined
Mountain View High School
2016
Skills
- Persuasive negotiator
- Strong interpersonal skills
- Positive outlook
- Energetic and driven
- People-oriented
- Enthusiastic about networking
- Excellent communication skills
- Excellent work ethic
- Dependable
- Flexible
Timeline
Customer Development Representative
Fourlane
04.2022 - 07.2022
Outbound/Inbound Sales Consultant
Intuit Inc
11.2017 - 03.2022
Entertainment Consultant
Spring Mobile AT&T Authorized Retailer
08.2017 - 10.2017
Sales Marketer
Thompson Creek Window Company
03.2017 - 05.2017
High School Diploma - undefined
Mountain View High School
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