Drake Scalzi
Melbourne,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Ward Photonics
05.2021 - 06.2023
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
Patient Liaison
Liberty Health Sciences
08.2019 - 08.2020
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Collected and analyzed patient feedback to evaluate quality of care.
- Resolved customer complaints using established follow-up procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
Kitchen Manager
THE BACKYARD
06.2017 - 08.2019
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Medical Records Clerk
Neuroskeletal Imaging Institute
11.2015 - 08.2016
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Tracked and monitored requests for medical records release.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Front Desk Receptionist
Physical Medicine and Rehab of Brevard
05.2014 - 11.2015
- Entered and updated sensitive customer information during check-ins and room changes.
- Scheduled office meetings and client appointments for staff teams.
- Routed incoming mail and messages to relevant personnel without delay.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
Eau Gallie High School
Melbourne, FL05.2014
Skills
- Deadline-oriented
- Clear Communication
- Microsoft Office
- Coordination
- Schedule Maintenance
- Calendar Management
- Data Management
- Data Collection
- Excel spreadsheets
- Document Control
Certification
ServSafe
Video Editing, Music Production, Photoshop
I have been working on take myself to the next level
Video Editing, Photoshop
I am working towards going from basic skill to certified pro with these hobbies it is something I am passionate about and want to take myself to the next level!
Timeline
Administrative Assistant
Ward Photonics
05.2021 - 06.2023
Patient Liaison
Liberty Health Sciences
08.2019 - 08.2020
Kitchen Manager
THE BACKYARD
06.2017 - 08.2019
Medical Records Clerk
Neuroskeletal Imaging Institute
11.2015 - 08.2016
Front Desk Receptionist
Physical Medicine and Rehab of Brevard
05.2014 - 11.2015
High School Diploma -
Eau Gallie High School