Drake Shultz
Mount Pleasant,PA
Summary
Proactive Customer Service Specialist with extensive experience in retail, food service, and entertainment industries. Known for clear communication, accurate order processing, and exceptional customer satisfaction. Skilled in cash handling, food safety, and utilizing mobile technology to enhance service efficiency.
Overview
2
2
years of professional experience
Work History
Curbside Shopper
Giant Eagle
08.2023 - 12.2023
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Pizza Maker
Sbarro's Pizza
05.2023 - 07.2023
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled cash register operations by giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Curbside Shopper
Walmart
10.2022 - 01.2023
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
- Expedited order processing by swiftly locating and gathering requested products from the store shelves.
- Tracked substitutions and informed customers of changes.
- Adhered to store policies and procedures, ensuring compliance with safety guidelines and food handling best practices.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Sales Associate
Dollar General
05.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Theatre Usher
AMC Theatres
12.2021 - 05.2022
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
- Enhanced audience experience by efficiently guiding patrons to their designated seats and providing helpful assistance.
- Sold admission, processed payments, and issued tickets.
- Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
- Directed ticket holders to seats and facility locations.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Reviewed tickets for authenticity and applicability to particular event.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
Education
High School Diploma -
Mcguffey
Claysville, PA06.2021
Skills
- Speed and Efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Flexibility
- Customer Service
- Heavy Lifting
- Payment Processing
- Planning and Organization
- Lift up to 40-50 pounds
- Customer Relations
- Online ordering familiarity
- Verifying Order Accuracy
- Flexible Schedule
Timeline
Curbside Shopper
Giant Eagle
08.2023 - 12.2023
Pizza Maker
Sbarro's Pizza
05.2023 - 07.2023
Curbside Shopper
Walmart
10.2022 - 01.2023
Sales Associate
Dollar General
05.2022 - 09.2022
Theatre Usher
AMC Theatres
12.2021 - 05.2022
High School Diploma -
Mcguffey
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