DRAKE VACCARO
Brooklyn,NY
Summary
Caring professional with a Master’s in Organizational Leadership and over 9 years of experience in operations, relationship management, and customer service within the service industry, healthcare and higher education fields. Seeking to achieve a common goal through optimizing team strengths, building relationships, and leading teams to meet and exceed our professional and personal expectations.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Weill Cornell Medicine
New York, New York
01.2024 - Current
- Supported employees in day-to-day call center activities to enhance team performance
- Troubleshoot patient and staff issues and escalate difficult situations through conflict resolution
- Establish relationships with employees, colleagues, and key business partners across the organization
- Reviewed call center performance and managed call demand using reports from various systems
- Evaluated workflows to optimize efficiency and improve patient satisfaction
Practice Management Specialist
Weill Cornell Medicine
04.2023 - 12.2023
- Liaison for Director of Access to Care to the tripartite including New York Presbyterian, Columbia University, and Weill Cornell Medicine
- Managed Director’s calendar and e-mail inbox, ensuring timely responses to communications
- Built collaborative relationships across tripartite, fostering enduring partnerships
- Applied project and client management skills to streamline practice onboarding and enhance process transparency
Student Recruitment Relationship Specialist
University of North Alabama
Florence, AL
01.2021 - 03.2023
- Act as a first point-of-contact for prospective students considering enrolling in the College of Arts, Sciences, and Engineering (CASE) program
- Engaged prospective students via telephone discussions, texts, and emails, facilitating enrollment plans aligned with their academic and career aspirations
- Develop enrollment plans, considering admission requirements, program offerings, student interests, and career goals
- Mentor students from the application process through the first semester of enrollment
- Achieved recruitment metrics by showcasing in-depth product and program knowledge, effectively guiding students toward enrollment decisions
Assistant to the General Counsel
University of North Alabama
11.2018 - 01.2021
- Liaised with university departments and offices to facilitate requests for the General Counsel
- Directed communication requests accurately and promptly to ensure efficient information flow
- Maintain files of correspondence sent, received, and requiring further action and route correspondence to appropriate areas for reply
- Managed complex calendars and travel arrangements while collaborating with university departments to address and resolve issues
Licensing and Credentialing Specialist
One Source Licensing
03.2018 - 11.2018
- Developed relationships with physicians, medical directors, and hospitalists to facilitate effective collaboration
- Facilitated communication between state boards and physicians to maintain transparency
- Collaborated with diverse individuals to manage sensitive account information, ensuring timely task completion
- Utilized Adobe Create and maintained excellent phone etiquette to communicate effectively with supervisors, cohorts, and hospitals
Wholesale Account Manager
Mama’s Cheese Straws
03.2017 - 03.2018
- Built and maintained relationships with small business owners and large companies to ensure efficient and accurate delivery of supplies and services
- Oversaw sales and production of Mama’s Cheese Straws, managing a team of two employees to meet production goals
- Established product presence at various small markets and showcase venues to increase brand visibility
Education
Masters - Professional Studies, Organizational Leadership
University of North Alabama
Florence, AL01.2022
Bachelor of Sciences - Communication, Communication Arts, Marketing
University of North Alabama
Florence, AL01.2017
Timeline
Customer Service Supervisor
Weill Cornell Medicine
01.2024 - Current
Practice Management Specialist
Weill Cornell Medicine
04.2023 - 12.2023
Student Recruitment Relationship Specialist
University of North Alabama
01.2021 - 03.2023
Assistant to the General Counsel
University of North Alabama
11.2018 - 01.2021
Licensing and Credentialing Specialist
One Source Licensing
03.2018 - 11.2018
Wholesale Account Manager
Mama’s Cheese Straws
03.2017 - 03.2018
Masters - Professional Studies, Organizational Leadership
University of North Alabama
Bachelor of Sciences - Communication, Communication Arts, Marketing
University of North Alabama