Summary
Overview
Work History
Education
Skills
Timeline

Drake Whitehouse

Hartland,MI

Summary

I joined the workforce in the Hartland Taco Bell junior year of high school. I started as a crew member, working and improving skills in service, later becoming cross-trained and able to make orders and handle customers. Managers noticed the drive and passion I had at the store. Received multiple recommendations to become a manager. I was trained on the job as an acting manager for months. Studied food and safety guidelines, Operations of the store, and How to be an effective shift manager. I received a bench (exam required for promotion). I became the youngest shift manager at the Hartland location. I keep the store clean. The workers and I are productive. I have earned respect from my team members, not only through my title but also through my character. I have opened and closed the store. I regularly work nights closing the store. I will not just inform you that I am an asset to a business; I will show you through my work and dedication.

Overview

2
2
years of professional experience

Work History

Crew Member

Team Lyders
03.2022 - Current
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Shift Manager/Key Holder

Team Lyders
04.2024 - Current
  • Trained new employees on company regulations, procedures, and tasks to ensure their success.
  • Implemented cross-training programs for staff members, increasing overall team productivity and versatility.
  • Delegated tasks effectively amongst team members based on their strengths and skill sets generating greater productivity.
  • Resolved conflicts between employees, and customers diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Streamlined and monitored quality leading to less miscommunication and orders being properly prepared to specifications.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Filled out paperwork with Altametrics eRestaurant. Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Oversaw cash handling procedures, Counted drawers, and maintained accurate records of transactions
  • Opened and closed store, monitored shift changes to uphold successful operations strategies
  • Passed Health inspections as MIC (Manager In Charger)

Education

High School Diploma -

Hartland Highschool, Hartland, MI
06.2023

Skills

  • Store maintenance
  • Effective Leadership
  • Employee Motivation
  • Team Management
  • Health and safety
  • Customer Service
  • Inventory Management
  • Emotional Intelligence
  • Communication
  • Problem Solving
  • Secret Keeper

Timeline

Shift Manager/Key Holder - Team Lyders
04.2024 - Current
Crew Member - Team Lyders
03.2022 - Current
Hartland Highschool - High School Diploma,
Drake Whitehouse