Drake Williams
Utech Servs
Remote United States,United States
10
years of professional experience
Dynamic Customer Experience Specialist with over 15 years of diverse experience pivoting from sales and operations to retention and client marketing. Proven track record of building strong client relationships, managing high-volume support queues, and ensuring empathetic, accurate communication. Eager to leverage this extensive background to help scale support workflows, refine internal playbooks, and drive impactful results by deeply understanding every client's needs.
Work History
Client Services Team Lead
8 Years 1 Month- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust which lead to higher retention rate and ROI
- Assisted team with operational policies and procedures to drive services.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets achieving a high level of success for clients.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
Sales Client Relations Lead
2 Years 4 Months- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Increased customer engagement to drive interest and boost sales opportunities adding skill set to sales training regiment.
- Promoted company's brand and cultivated new relationships by delivering expert presentations leading to client and company's success.
Education
Associate of Arts
Skills
Team management
Client relationship building
CRM software
Industry awareness
Problem-solving
Time management
Attention to detail
Effective communication
Digital marketing
Project management
Online marketing strategies
Timeline
Client Services Team Lead
Utech Servs
04.2018 - 05.2026Read More
Sales Client Relations Lead
Networx
02.2016 - 06.2018Read More
Oakland University
Associate of Arts
Read More