Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
References
Specialskillsandcertifications
Languages
Timeline
Generic

Draksha Nunez

Denver,CO

Summary

Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach. Always willing to work with others to ensure a smooth and concise workflow, very flexible and comfortable with learning new things or asking questions to avoid any miscommunication or mistakes.

Overview

11
11
years of professional experience

Work History

Patient Access Specialist

Denver Health Webb Pediatrics
08.2023 - Current
  • Completely fluent in both English and Spanish, also comfortable with translating if needed
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Maintaining a steady workflow of patients checking in and out of their visits, while also scheduling follow up appointments, specialty visits, and even dental appointments while also providing patients information needed to book other appointments outside of clinic.
  • Collecting payment that is due at time of service as well as providing pertinent information regarding insurance, CICP/DFAP program and even information regarding birth certificates/social security cards
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collaborated with clinical staff to ensure seamless coordination of care for patients.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Manage phone calls while working on emails, faxes and multiple to-do lists to help workflow of clinic.

UA Collector, Fingerprint Technician & Receptionist

PreCise Monitoring
03.2021 - 07.2023
  • Dealing with large amount of people per day and skilled in maintaining rapid workflow (pushing clients in and out within 10-minute time span) while also mastering multi-tasking as needed
  • Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained customer confidentiality and ensuring that any client taking UA exams felt completely comfortable within our facility.

Program Aide

YMCA After School Program @ Explore Elementary
02.2020 - 07.2020
  • Main role would be to support lead teacher with flow of kids coming in after school, processing both snack time as well as assisting children with any homework or extra-curricular assignments students had before having to head home.
  • Monitored participant progress closely and provided tailored support to optimize individual success within program.
  • Reported issues immediately to supervisor for quick resolution.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
  • Enhanced classroom engagement through use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunities for success.

Math Tutor

CUE Tutor @ MSU Denver
11.2018 - 10.2019
  • Had to make sure students were completing course requirements to gain credits to ensure students were able to proceed with upcoming graduation requirements or next grade level requirements
  • Always made sure that students were on track to graduate or would take extra time if needed to provide assistance or encouragement.
  • Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Promoted independent learning through use of self-assessment tools, enabling students to take ownership of their educational progress.
  • Developed strong rapport with students through active listening, empathy, and motivational coaching techniques.
  • Monitored student progress throughout academic year, adjusting instructional approaches as needed to maximize improvement.
  • Maintained consistent schedule of availability, ensuring students had access to reliable support when needed.

Cleaner

Guest Prep
07.2016 - 04.2017
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in timely and satisfactory manner.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.

Sales Associate

Home Depot
09.2015 - 06.2016
  • Would also translate for other employees when dealing with Spanish speaking customers
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on sales floor.
  • Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
  • Maintained clean and organized sales floor, ensuring efficient shopping experience for customers.

Cashier

K-Mart
09.2013 - 01.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Bachelor of Arts - Criminal Justice, Spanish

Metropolitan State University of Denver
Denver
12.2020

High school or equivalent -

Abraham Lincoln High School
Denver, CO
06.2015

Skills

  • Medical Terminology
  • Training Coordination
  • Front Desk Operations
  • Appointment Scheduling
  • HIPAA Compliance
  • Healthcare Software Knowledge
  • Documentation accuracy
  • Specialist Referrals
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Team Collaboration
  • English and Spanish Fluency

Accomplishments

  • Achieved successful workflow for the medical staff and patients by completing registrations with accuracy and efficiency.
  • Trained new patient access specialists for Westside Clinic within the first few months of employment.


Awards

DSF (Denver Scholarship Foundation), $5,000, 08/15 - Present

References

Available Upon Request

Specialskillsandcertifications

  • Fluent in both English and Spanish
  • Dental Assistant, 10/17
  • CITI Program, 02/18

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Patient Access Specialist

Denver Health Webb Pediatrics
08.2023 - Current

UA Collector, Fingerprint Technician & Receptionist

PreCise Monitoring
03.2021 - 07.2023

Program Aide

YMCA After School Program @ Explore Elementary
02.2020 - 07.2020

Math Tutor

CUE Tutor @ MSU Denver
11.2018 - 10.2019

Cleaner

Guest Prep
07.2016 - 04.2017

Sales Associate

Home Depot
09.2015 - 06.2016

Cashier

K-Mart
09.2013 - 01.2014

Bachelor of Arts - Criminal Justice, Spanish

Metropolitan State University of Denver

High school or equivalent -

Abraham Lincoln High School

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Draksha Nunez