Dr Amy Hance, DC

• Developed treatment plans for patient care that included therapeutic exercise, lifestyle modification advice, and nutritional counseling.
• Managed office staff including scheduling appointments, processing payments from insurance companies or clients directly, maintaining inventory of supplies and equipment.
• Educated patients regarding positive lifestyle choices such as nutrition, exercise and stress management.
• Performed physical examinations and assessments of patients to diagnose musculoskeletal issues.
• Conducted follow-up visits with patients to assess progress and adjust treatment plans accordingly.
• Maintained detailed records of patient history, diagnosis, treatments performed, progress notes, and recommendations for future care.
• Conducted monthly lecture series and held weekly health and wellness seminars and monthly patient appreciation events.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Maintained updated knowledge through continuing education and advanced training.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Updated and maintained databases with current information.
• Utilized various software and tools to streamline processes and optimize performance.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed inventory and supplies to ensure materials were available when needed.
• Assisted with customer requests and answered questions to improve satisfaction.

Acquired extensive billing skills

• Generated and distributed month-end statements for customers and resolved related concerns.
• Monitored accounts receivable activity to ensure timely payment of invoices.
• Reviewed engine assigned codes and modifiers to update and verify accuracy.
• Input statement information, reconciled accounts and resolved discrepancies.
• Verified insurance coverage and identified third-party payers for billing purposes.
• Checked claims coding for accuracy with ICD-10 standards.
• Monitored past due accounts and pursued collections on outstanding invoices.
• Calculated billing charges, prepared, and submitted claims to insurance companies.
• Enforced compliance with organizational policies and federal requirements regarding confidentiality.
• Reviewed legal claims for accuracy and issues.
• Reconciled codes against services rendered.
• Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
• Performed insurance verification, pre-certification and pre-authorization.
• Submitted claims to insurance companies.
• Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
• Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
• Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.