Dranay Ballinger
Washington
Summary
Experienced Assistant Property Manager with a track record of enhancing operations and resolving issues. Skilled in cultivating strong relationships with influential stakeholders, clients, and colleagues to drive organizational objectives, Equipped with comprehensive training and expertise, prepared to embrace fresh professional opportunities and tackle new challenges head-on.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Enterprise Residential
Washington, DC
08.2025 - Current
- Coordinated tenant communications and resolved concerns to enhance resident satisfaction.
- Managed lease agreements, ensuring compliance with property regulations and policies.
- Facilitated move-in and move-out processes, streamlining operations for new tenants.
- Assisted in preparing budgets and financial reports, maintaining accurate expense tracking.
- Oversaw maintenance requests, ensuring timely resolution to uphold property standards.
- Followed up on delinquent tenants and coordinated collection procedures.
Janitorial
Ballinger Cleaning Services LLC
Washington, DC
10.2023 - 07.2025
- Performed traditional janitorial tasks such as mopping, dusting, glass cleaning and waste disposal.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong communication and organizational skills through working on group projects.
Assistant Community Manager
TFJ Group
Landover, MD
01.2023 - 10.2023
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Responded to over 30 messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Successfully completing annual recertification's for subsidized housing, adherence to tax credit policies, and managing lease renewals to maintain occupancy.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Addressed and resolved tenant complaints and inquires, maintaining high satisfaction and exemplary service.
Assistant Property Manager
Edgewood Management
Washington, DC
03.2022 - 12.2022
- Maintained accurate records of all financial transactions including rent payments, security deposits, and expenses.
- Showed apartments to at least 4 potential tenants a day and answered questions regarding community.
- Coordinated vendor relationships for repairs, maintenance services, landscaping, pest control etc.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Implemented and enforced policies and procedures to maintain properties to its highest standards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Education
High School Diploma -
Parkridge Private High School
Long Beach, CA11-2013
Skills
- Strong professional communication skills
- Application process expertise
- Meticulous and detail-oriented
- Payment processing
- Marketing and advertising
- Fair housing regulations
- Section 8
- Tax compliance expertise
- Low-Income Housing Tax Credit
- Property tours and inspections
- Administrative support
- Tenant conflict management
Timeline
Assistant Property Manager
Enterprise Residential
08.2025 - Current
Janitorial
Ballinger Cleaning Services LLC
10.2023 - 07.2025
Assistant Community Manager
TFJ Group
01.2023 - 10.2023
Assistant Property Manager
Edgewood Management
03.2022 - 12.2022
High School Diploma -
Parkridge Private High School