Draven Jones
Canton,GA
Summary
Motivated leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Hardworking and committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Shift Lead
Best Buy
Canton, GA
04.2024 - Current
- Handled cash register transactions accurately while providing excellent customer service.
- Ensured that all safety protocols were followed at all times.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Monitored employee performance and provided feedback on areas for improvement.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Supervised staff during shift changes and ensured transition went smoothly.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Implemented company policies consistently across all shifts.
- Assisted in the training of new employees.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Analyzed customer buying patterns to identify trends in sales activity.
- Identified opportunities for operational improvements and communicated them to management.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Responded to customer inquiries and complaints in a professional manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Reviewed daily sales reports and monitored financial performance metrics.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
Sales Associate (Full Time)
Best Buy
Canton, Georgia
09.2023 - 04.2024
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Tracked sales performance metrics to identify trends in market place.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assessed customer needs to provide assistance and information on product features.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
Sales Associate (Flex)
Best Buy
Canton, GA
08.2023 - 09.2023
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
Crew Leader
Zaxbys
Canton, GA
04.2023 - 08.2023
- Scheduled periodic meetings with crew members to discuss progress and goals achieved.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Maintained accurate records of employee attendance, hours worked, vacation time.
- Analyzed customer feedback surveys to identify areas where improvements could be made.
- Analyzed data from completed jobs to identify areas for improvement in efficiency or quality.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Ensured compliance with all health and safety regulations.
- Participated in training process for new employees.
- Assisted in developing work schedules to ensure adequate staffing levels.
- Trained new hires on job duties, safety protocols, and company policies.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Investigated any accidents or incidents that occurred on the job site; implemented corrective actions where appropriate.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Organized crew placement per job function when assigning work.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
Piece Picker
LAT Apparel
Ball Ground, GA
09.2022 - 04.2023
- Communicated with supervisors regarding any discrepancies between physical count results versus system records.
- Organized goods within the warehouse according to item categories, size or weight.
- Communicated effectively with team members regarding order status updates.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Received and processed customer orders for merchandise in a timely manner.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Adhered strictly to safety regulations when operating machinery or working near hazardous materials.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Verified accuracy of items picked, packed and shipped to customers.
- Loaded, unloaded materials onto, off of delivery vehicles using pallet jacks or other material handling equipment.
- Pulled and packed product using various tools and equipment to meet order goals.
- Labeled boxes and placed in outbound collection areas.
- Utilized hand-held scanners to track inventory and locate products.
- Prioritized urgent orders to meet shipping deadlines.
- Followed quality control procedures to minimize errors.
Crew Leader
Zaxbys
Canton, GA
09.2021 - 09.2022
- Scheduled periodic meetings with crew members to discuss progress and goals achieved.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Maintained accurate records of employee attendance, hours worked, vacation time.
- Analyzed customer feedback surveys to identify areas where improvements could be made.
- Analyzed data from completed jobs to identify areas for improvement in efficiency or quality.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Ensured compliance with all health and safety regulations.
- Participated in training process for new employees.
- Assisted in developing work schedules to ensure adequate staffing levels.
- Trained new hires on job duties, safety protocols, and company policies.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Investigated any accidents or incidents that occurred on the job site; implemented corrective actions where appropriate.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Organized crew placement per job function when assigning work.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
Back of House Crew Member
Zaxbys
Canton, GA
08.2020 - 09.2021
- Transported prepared meals from the kitchen to dining areas for service.
- Supported team members in food production, ensuring that all dishes were cooked to customer satisfaction.
- Checked deliveries against invoices for accuracy and quality assurance purposes.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Worked closely with team members to resolve any kitchen issues swiftly, maintaining a positive work atmosphere.
- Monitored stock levels and communicated when ordering was required.
- Followed correct cash handling procedures while processing payments from guests.
- Set up serving stations prior to meal service periods.
- Disposed of rubbish in accordance with company policies.
- Carried out basic maintenance tasks such as changing light bulbs or unblocking drains.
- Organized storage space for food items to ensure efficient retrieval during busy times.
- Inspected kitchen equipment regularly for functionality and cleanliness.
- Performed additional duties as requested by management team members.
- Served customers at counters in an attentive and courteous manner.
- Plated dishes according to recipes provided by policy.
Back of House Team Member
Family Traditions
Woodstock, GA
09.2019 - 03.2020
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Sanitized surfaces after each use following standard sanitation practices.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Checked temperatures of dishwashing machines to ensure proper functioning.
Education
High School Diploma -
Cherokee High School
Canton, GA05-2023
Skills
- Operations Monitoring
- Performance Improvement
- Staff Motivation
- Employee Training
- Team motivation
- Rules Enforcement
- Guest service
- Sales proficiency
- Conflict Resolution
- Workplace Safety
- Technical knowledge
- Decision-making capabilities
- Work Delegation
- Production Reporting
Accomplishments
- Attended Best Buy Achievers 24'
Timeline
Shift Lead
Best Buy
04.2024 - Current
Sales Associate (Full Time)
Best Buy
09.2023 - 04.2024
Sales Associate (Flex)
Best Buy
08.2023 - 09.2023
Crew Leader
Zaxbys
04.2023 - 08.2023
Piece Picker
LAT Apparel
09.2022 - 04.2023
Crew Leader
Zaxbys
09.2021 - 09.2022
Back of House Crew Member
Zaxbys
08.2020 - 09.2021
Back of House Team Member
Family Traditions
09.2019 - 03.2020
High School Diploma -
Cherokee High School