Summary
Overview
Work History
Education
Skills
Timeline
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Draven Willson

Corunna,MI

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. With additional experience answering emails, answering the phone, and keeping track of inventory.

Overview

9
9
years of professional experience

Work History

Barista

Biggby Coffee
08.2023 - Current
  • Created wide variety of hot and cold drinks in while greeting customers in a friendly and welcoming manner.
  • Communicate with other baristas while on the line ensuring that customers get exactly what they ordered.
  • Listening to customers orders, making sure to get everything they ordered rung into the system correctly, and even suggesting things for them to try if they are unsure what they want.
  • Being able to run a pos system and count cash back correctly.
  • Opening and closing the store in a timely. manner
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Packaged bagels, muffins and other food items for customer purchase.

Shift Supervisor

Starbucks
08.2021 - 07.2023
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Delegated tasks and responsibilities
  • Completed weekly inventory and cleaning tasks
  • Rotated baristas work breaks and lunches
  • Completed daily food pulls
  • Communicated with baristas on customer needs
  • Observed for bottlenecks and jumped in to help when needed

Assistant Manager

Wild Bill's Tobacco
03.2020 - 08.2021
  • Did nightly drawer count down and recorded deposit bags
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Shift Manager

McDonald's
01.2016 - 02.2020
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised ongoing daily production phases.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Cultivated professional working relationships with peers and supervisors.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.

Education

High School Diploma -

Corunna High School
Corunna, MI
06.2016

Skills

  • Menu Memorization
  • Up-selling
  • POS Systems
  • Espresso machine operation
  • Active listener
  • Friendly and outgoing
  • Answering emails
  • Working on excel spreadsheets

Timeline

Barista

Biggby Coffee
08.2023 - Current

Shift Supervisor

Starbucks
08.2021 - 07.2023

Assistant Manager

Wild Bill's Tobacco
03.2020 - 08.2021

Shift Manager

McDonald's
01.2016 - 02.2020

High School Diploma -

Corunna High School

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Draven Willson