Dravin Grospe
Las Vegas,NV
Summary
Driven and resourceful hospitality professional with a proven track record at Eureka!, excelling in customer service and operational efficiency. Demonstrated ability to enhance sales through upselling and superior service. Skilled in cleaning, organization, and multitasking, with a knack for fostering teamwork and communication. Achieved significant improvements in service delivery by adopting innovative approaches.
Overview
5
5
years of professional experience
Work History
Service Champion
Eureka!
09.2021 - Current
- Operated as full-service food provider in restaurant-style establishment by taking orders, preparing/running meals and collecting payments.
- Endorsed products by making recommendations and promoting specials.
- Backed up servers by aiding when possible and completing food/drink deliveries.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Server
Buckman's Grille At Revere Golf Club
01.2021 - 12.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Serve food or beverages to patrons, and perform cashiering responsibilities on POS system.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Busser
Mabel's BBQ
06.2019 - 03.2020
- Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments/supplies and well-stocked drink stations to keep service flowing smoothly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity to keep tables ready for incoming guests.
Education
Bachelor of Arts - Psychology
University of Nevada-Las Vegas
Las Vegas, NV08.2023
Skills
- Cleaning and organizational proficiency
- Ability to multitask
- Customer service
- Excellent communication and teamwork skills
- Resourceful
Timeline
Service Champion
Eureka!
09.2021 - Current
Server
Buckman's Grille At Revere Golf Club
01.2021 - 12.2021
Busser
Mabel's BBQ
06.2019 - 03.2020
Bachelor of Arts - Psychology
University of Nevada-Las Vegas
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