Dravion Hailey
Richmond,TX
Summary
- Dynamic Results-driven leader with a strong sense of urgency, critical thinking skills and a proven track record in delivering exceptional results. Expertise in problem solving, customer service, and team development, coupled with P&L accountability. Proven ability to work independently with minimal supervision while delivering high-quality outcomes. Committed to leveraging analytical expertise to support organizational goals and drive efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Family Dollar
Houston, TX
05.2024 - Current
- Led a team of 15 employees, achieving consistent sales growth and improving overall store performance by over 75%
- Managed daily store operations, including opening/closing procedures, employee scheduling, and performance reviews
- Implemented customer service initiatives that increased customer satisfaction by 75%
- Monitored inventory levels and executed effective stock control strategies, reducing shrinkage by 1.5%
- Analyzed sales data and adjusted merchandising strategies to meet market trends and customer preferences
- Collaborated with district and regional managers to meet and exceed sales targets
Overnight Store Manager/Stocking 3 Coach
Walmart
Pearland, TX
02.2023 - 04.2024
- Hired, trained, mentored, oversaw and directed over 40 employees each night to reach productivity goals while maintaining company standards and building future leaders
- Drove company practices and implemented strategies to achieve productivity goals, reduce shrink while maintaining budget
- Utilized workforce planning and other tools to forecast workload and strategically plan for optimal productivity
- Participated in maintaining consistent behavior amongst my team to further help improve store metrics which in turn improved the profitability of the store
- Prepared, managed, and revised weekly schedules, as well as orchestrated daily meetings amongst the staff
- Provided associates with mentorship and the development of skills to help further advancement for roles within or outside of the company
Merchandising Assistant Store Manager
Lowes
Lake Jackson, TX
06.2021 - 02.2023
- Oversaw, trained and developed over 50 employees daily while ensuring completion of day-to-day tasks
- Collaborated with Department Supervisors on setting and achieving team-specific goals
- Managed product purchasing based on sales trends, customer needs, and profit margins
- Orchestrated new hire interviews, scheduled employee work hours, resolved conflicts as well as assisted them with their professional growth
- Implemented new training to increase customer's experience by observing Customer Survey Score
- (90.0% - 98.0%)
- Utilized creativity and critical thinking to merchandise items focusing on margins and productivity
- Developed sales plans to meet business objectives
Assistant Complex Store Manager
Walmart
Houston, TX
02.2015 - 06.2021
- Oversaw high shrink departments to maximize profitability, ensure consistent performance and deliver exceptional customer experience
- Utilized my knowledge of emerging and consistent trends to inform purchasing and inventory decisions and solutions
- Oversaw and evaluated revenue and expense reports
- Supervised and trained over 50+ employees while developing their skills for further advancement
- Reviewed and edited schedules based on business needs
Overnight Grocery Associate
Kroger
Richmond, TX
05.2014 - 02.2015
- Receiving and stacking of store merchandise and verifying the same with the items listed in the purchase order
- Appropriately handling and storing of the received goods and supplies
- Maintaining regular inventory counts and keeping a record of all stored goods
- Organizing the merchandise on the store shelves
- Ensuring cleanliness and order in the storeroom and in the store
- Completing all assigned tasks assigned by the supervisor
- Ensuring that the goods are replenished on the sale floor before the opening of the store
Senior Sales Representative
International Bank of Commerce
Houston, TX
03.2013 - 03.2014
- Handled inquiries regarding checking, savings accounts and other bank related products
- Initiated and opened new bank accounts
- Prepared the scheduling for the branch staff
- Assisted in creating and implementing new marketing strategies to increase bank profits
Management Intern
Wal-Mart Summer Internship
Houston, TX
06.2012 - 08.2012
- Assisted in supervising over 15 employees throughout the store
- Helped bring new ideas to support planned growth in sales
- Constructed interviews for new employees
- Provided assistance in customer service
Office Manager
Dr. D. Graves, Family Dentistry
Houston, TX
06.2008 - 06.2012
- Handled all office work including answering phones and verifying insurance
- Assisted in preparing payroll for the employees
- Performed filing, data management, and scheduling of appointments
- Maintained a clean, stocked office for efficient operation
- Monitored the ordering of supplies and maintained the firm's budget
Education
B.B.A. - Management
Texas Southern University- Jesse H. Jones School of Business
Houston, TX12.2012
Master of Science - Sports Management
Texas Southern University
Houston, TXSkills
- Proficient in Microsoft Word
- PowerPoint Proficiency
- Excel Proficiency
- Payroll Management
- Proficient in Strategic Planning
- Sales Strategy Development
- Cash Handling Expertise
- Weight Handling Expertise
- Timely Problem Solving
- Customer Engagement
- Effective Decision Making
- Data-Driven Decision Making
- Autonomous Project Execution
- Effective Under Pressure
- Skilled in Strategic Leadership
- Skilled in Strategic Marketing
- Retail Operations Management
- Product Display Management
- Strong Verbal Communication
- Results Driven
- Experience with Inventory Management Solutions
- Product Quality Evaluation
Certification
- Food Handler Certification
- Driver's License
- Non-CDL Class C
- Forklift Certification
- Class D Security
- Passenger Endorsement
- Armed Security License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Store Manager
Family Dollar
05.2024 - Current
Overnight Store Manager/Stocking 3 Coach
Walmart
02.2023 - 04.2024
Merchandising Assistant Store Manager
Lowes
06.2021 - 02.2023
Assistant Complex Store Manager
Walmart
02.2015 - 06.2021
Overnight Grocery Associate
Kroger
05.2014 - 02.2015
Senior Sales Representative
International Bank of Commerce
03.2013 - 03.2014
Management Intern
Wal-Mart Summer Internship
06.2012 - 08.2012
Office Manager
Dr. D. Graves, Family Dentistry
06.2008 - 06.2012
B.B.A. - Management
Texas Southern University- Jesse H. Jones School of Business
Master of Science - Sports Management
Texas Southern University
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