Summary
Overview
Work History
Education
Skills
Timeline
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Draynell Edwards

Nanticoke,PA

Summary

Dynamic security professional with extensive experience at Securitas Security Services, excelling in team leadership and emergency response. Proven track record in training security personnel and enhancing safety protocols, resulting in improved incident reporting accuracy. Skilled in CCTV monitoring and conflict resolution, fostering a secure environment through effective policy enforcement and staff management.

Overview

11
11
years of professional experience

Work History

Control Room Operator

First Coast Security
03.2025 - Current
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Promoted a culture of safety awareness by consistently providing informative briefings and training sessions to fellow employees on security best practices.
  • Contributed to team morale by cultivating a positive work environment that encouraged open communication among colleagues.
  • Demonstrated adaptability under pressure, remaining calm during emergencies while directing appropriate responses from personnel.
  • Improved emergency preparedness by actively participating in drills and training sessions for various scenarios.
  • Collaborated with other departments to address any safety concerns or potential threats in a timely manner.
  • Reduced incident response times with efficient communication between team members and first responders.
  • Provided excellent customer service to visitors, assisting with directions and answering inquiries in a professional manner.
  • Enhanced overall security by diligently monitoring CCTV systems and reporting suspicious activities.
  • Increased accuracy in incident reporting through meticulous documentation and record-keeping practices.
  • Preserved confidentiality of sensitive information through strict adherence to company policies regarding access control systems usage and monitoring requirements.
  • Ensured continuous operation of security equipment, performing routine maintenance checks and troubleshooting as needed.
  • Prevented unauthorized access to restricted areas by promptly verifying credentials and escorting individuals when necessary.
  • Checked and verified photo identification prior to granting facility access.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Monitored employee activities, confirming compliance with security regulations.
  • Participated in staff meetings, special events, and professional development activities.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Shipping and Receiving Clerk

Monster Energy
03.2024 - 03.2025
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Reviewed order data to verify transactions and shipping dates.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Customer Service Representative

Apex Systems
07.2021 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.

Assistant Operations Manager

Dollar Tree
08.2017 - 06.2021
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Communicated with customers to assess satisfaction with products and services received.
  • Developed and maintain operational guidelines for staff.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Monitored key performance metrics to identify areas for improvement.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Prepared annual budgets with controls to prevent overages.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long- term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Security Supervisor/Officer

Securitas Security Services
01.2015 - 09.2017
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • Collaborated with management to develop security policies and procedures.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Kept team compliant with security protocols and appearance standards.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Coordinated with IT personnel regarding security of digital assets and information systems.

Education

Greater Nanticoke Area High Schhol
Nanticoke, PA

Skills

  • Staff management
  • Security personnel training
  • CCTV monitoring
  • Safety and security procedures
  • Daily incident reporting
  • Staffing and scheduling
  • Emergency response
  • Skilled in conflict resolution
  • Security screening
  • Access control
  • Incident investigation
  • Policy enforcement
  • AED training
  • Access systems and patrol
  • Incipient fire safety training
  • CPR and child CPR training
  • OSHA training

Timeline

Control Room Operator

First Coast Security
03.2025 - Current

Shipping and Receiving Clerk

Monster Energy
03.2024 - 03.2025

Customer Service Representative

Apex Systems
07.2021 - 04.2024

Assistant Operations Manager

Dollar Tree
08.2017 - 06.2021

Security Supervisor/Officer

Securitas Security Services
01.2015 - 09.2017

Greater Nanticoke Area High Schhol

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Draynell Edwards