Drayton Hawkins
Fort Myers
Summary
Proactive professional with a versatile background in automotive service and retail. Proven ability to work collaboratively with teams to meet service goals while maintaining exceptional standards of cleanliness and safety in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Oil Change Technician
Valvoline Instant Oil Change
Fort Myers
10.2024 - 01.2025
- Performed oil changes and fluid replacements efficiently and accurately.
- Maintained cleanliness and organization in work areas and equipment.
- Assisted customers with service recommendations and basic vehicle inquiries.
- Collaborated with team members to ensure smooth workflow during busy periods.
- Ensured compliance with safety regulations while handling hazardous materials.
- Checked fluid levels, replaced filters, and topped off fluids as necessary.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Drained motor oil, changed oil filters and greased chassis fittings.
- Assisted other technicians in completing complex tasks during oil changes.
- Performed oil changes on vehicles according to manufacturer specifications and customer requirements.
- Ensured all tools were properly stored after use for safety purposes.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Recommended additional repairs or services based on customer needs.
- Explained the services performed to customers and answered their questions regarding maintenance of their vehicles.
- Provided estimates for labor costs associated with oil changes and other services.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Worked alone or as part of team to handle many daily service appointments.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
- Updated job knowledge by participating in educational opportunities such as seminars or workshops.
- Replaced cabin, fuel, air and oil filters and tested lights.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Sales Associate
The King of Vape
Bonita Springs
05.2024 - 09.2024
- Maintained inventory levels by restocking shelves and organizing displays.
- Processed transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to create a welcoming shopping environment.
- Educated customers about product features, benefits, and care instructions.
- Participated in visual merchandising efforts to enhance store presentation.
- Monitored sales trends and provided feedback to management for inventory adjustments.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
Peltz Shoes
Fort Myers
01.2022 - 01.2023
- Assisted customers in selecting footwear and accessories based on their needs.
- Maintained inventory levels by restocking shelves and organizing displays.
- Processed transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to create a welcoming shopping environment.
- Educated customers about product features, benefits, and care instructions.
- Participated in visual merchandising efforts to enhance store presentation.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
Package Handler
Fed Ex Ground
Fort Myers
03.2021 - 12.2021
- Loaded and unloaded packages from delivery vehicles safely.
- Operated conveyor systems to move packages efficiently.
- Inspected packages for damage and reported issues promptly.
- Maintained a clean and organized work area at all times.
- Collaborated with team members to meet daily processing goals.
- Followed safety protocols for handling heavy items consistently.
- Utilized handheld scanners to track package movement accurately.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Assisted in training new employees on package handling processes.
- Labeled parcels accurately according to company guidelines.
- Resolved conveyor system issues by clearing jams and blockages.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Managed time efficiently to meet or exceed productivity targets.
- Participated in regular safety meetings and training sessions.
Fufilment
Target
Fort Myers
02.2020 - 01.2021
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Ase Certifications For Auto And Diesl - Automotive Repair
Universal Technical Institute
Miramar, FL10-2026
High School Diploma -
Gateway Charter Highschool
Fort Myers, FL04-2019
Skills
- Vehicle inspection
- Customer service
- Team collaboration
- Equipment maintenance
- Sales techniques
- Time management
- Safety compliance
- Inventory management
- Documentation skills
- Oil changes
Timeline
Oil Change Technician
Valvoline Instant Oil Change
10.2024 - 01.2025
Sales Associate
The King of Vape
05.2024 - 09.2024
Sales Associate
Peltz Shoes
01.2022 - 01.2023
Package Handler
Fed Ex Ground
03.2021 - 12.2021
Fufilment
Target
02.2020 - 01.2021
Ase Certifications For Auto And Diesl - Automotive Repair
Universal Technical Institute
High School Diploma -
Gateway Charter Highschool