Tiera Straughter
Orlando
Summary
With extensive experience as a manager at McDonald and as a lead trainer at Chick- Fil A. I have developed strong leadership and team management skills, successfully oversaw daily operations, and fostered a positive work environment. My expertise in training and development has enabled me to mentor new hires that ensured consistency and quality across the workplace. I have proven record of accomplishment in driving sales growth, managing inventory, and maintaining high standards of food safety and quality. My ability to prioritize task, communication effectively, and implement strategic improvement has consistently contributed to the success of the establishment I have managed.
Overview
4
4
years of professional experience
Work History
Lead Trainer
Chik-Fil-A
Clermont
12.2023 - Current
- As a Lead Trainer at Chick-fil-A, I am responsible for onboarding, training, and mentoring new team members to ensure they met the company’s high standards for customer service. My role also involved leading by example, demonstrating best practices in customer interactions and daily task. I fostered a positive and collaborative work environment. Additionally, I worked closely with management to identify training needs that could contribute to the overall success of the restaurant through effective team building and leadership.
- Coached staff members on best practices for delivering effective instruction techniques.
- Conducted needs assessments to determine training requirements and identified gaps in performance.
- Monitored participant progress through post-training surveys, interviews and focus groups.
Manager
McDonald's Restaurant
Clermont
07.2021 - 12.2023
- As a Manager at McDonalds’s, my key responsibilities included overseeing daily floor operations, ensuring smooth and efficient service during peak rush hours, and managing staff assignments to keep optimal productivity. I was responsible for handling cash management task which included performing deposits and reconciling cash drawers. Additionally, I focused on maintaining high standards of customer service, addressing any issues that arose, and ensuring compliance with health regulations.
- Developed and implemented strategic plans to achieve company objectives.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Associate of Arts - Nursing
Lake Sumter State College
Clermont, Florida08-2024
Skills
- Crisis intervention
- Team collaboration
- Customer service
- Regulatory compliance
- Employee training
- Team management
- Learning management systems
Timeline
Lead Trainer
Chik-Fil-A
12.2023 - Current
Manager
McDonald's Restaurant
07.2021 - 12.2023
Associate of Arts - Nursing
Lake Sumter State College