Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Additional Information
Timeline
Generic
DRAZEN BOZIC

DRAZEN BOZIC

San Diego,CA

Summary

  • Results-driven marketing professional with 12+ years of cross-functional experience and strong expertise in strategic research, data analysis, digital marketing, customer experience, and product marketing.
  • Equipped with an MBA in Marketing, an MA in Organizational Management, and a BS in Business Administration, I excel in developing integrated multi-channel GTM plans and growth marketing strategies that drive revenue and value.
  • Adept at leveraging market research and data-driven insights for decision-making, optimizing marketing campaigns, and guiding creative production.
  • Proven leader and effective communicator, skilled at managing cross-functional teams and collaborating with high-level executives.
  • Actively seeking opportunities in market research, product marketing, brand management, and strategic marketing within a dynamic organization.

Overview

12
12
years of professional experience

Work History

Sr. Strategic, Marketing & Research Analyst

SDSU Global Campus
02.2020 - Current
  • Provide strategic guidance for development and enhancement of the college’s portfolio, capabilities and offerings inclusive of certificate programs, degree programs and career learning programs through combined application of data analysis, market research, customer research and business intelligence to the marketing, finance, technology, and program leadership teams
  • Develop and implement multi-year strategic roadmaps to enhance analytics, lead management, enrollment services, market research, and program management capabilities
  • Align and consolidate tactical reports into functional cross-departmental strategic and operational dashboards, utilizing Tableau, Power BI, Google Analytics, and Salesforce enabling the implementation of true growth marketing and revenue optimization strategies
  • Conduct ongoing environmental scanning and research reviews, providing relevant summaries to stakeholders across the organization
  • Provide portfolio structure, product marketing, positioning, branding and competitive research and insights aligned and optimized to the needs of various stakeholders and college leadership
  • Collaborate with internal and external partners to align business needs with data and reporting resources, driving adoption of data governance and analytical best practices
  • Audit and reconcile marketing performance data, spend, and budget tracking to ensure accuracy and alignment
  • Utilize customer experience research, including student surveys, focus groups, and data/statistical analysis of Qualtrics and housed student data sets, to provide student experience and success related insights to internal and external stakeholders
  • Manage a team of data reporting and market research analysts, providing coaching and development opportunities.

Senior Product Marketing Manager

Zovio Inc
10.2018 - 02.2020
  • Developed and implemented comprehensive product marketing plans for online schools, including positioning, messaging, and go-to-market strategies
  • Managed marketing campaigns with a focus on digital marketing, including paid media, digital events, social media, email, and search, with the goal of customer acquisition and retention
  • Collaborated with internal and external stakeholders to develop compelling product content and collateral that effectively communicated the unique value proposition of products to target customers
  • Worked with the internal Creative/Dev Teams to create emails, landing pages, lead capture forms, and reporting
  • Forged strong relationships with internal teams and external organizations to execute local, regional, and national marketing campaigns
  • Assisted with new product launches, including developing launch plans, coordinating cross-functional efforts, and creating launch materials, to ensure successful product introductions
  • Conducted market research to identify customer needs, market trends, and competitive landscape, and used the insights to inform marketing strategies and tactics
  • Monitored and analyzed marketing metrics, such as website traffic, conversion rates, and lead generation, to evaluate the effectiveness of marketing initiatives and make data-driven recommendations for optimization
  • Developed Power B, Tableau, and Excel-based reports & dashboards to assist with tracking, reporting, and management of marketing spend/campaigns, as well as performance of individual programs/product lines
  • Managed a team of three product marketing analysts.

Associate Faculty

Ashford University
03.2015 - 11.2018
  • Instructed and facilitated entry-point courses within the Ashford University system
  • Specialized in courses which teach new students about Adult Learning Theory in order to prepare them for success throughout their college experience
  • Instructed, supported and engaged with entry-point Ashford University students in order to facilitate a student-centered online learning environment conducive to academic success
  • Provided in-depth instructor guidance, facilitated in weekly discussion board forums, graded course work and delivered instructional feedback and targeted resources driven by student performance data
  • Provided synchronous support & instruction through hosting of regular live chat tutoring forums
  • Engaged in regular inter-departmental collaboration in order to coordinate awareness and utilization of appropriate student services and university resources.

Customer Experience Analyst

Zovio Inc
San Diego, CA
12.2015 - 10.2018
  • Worked collaboratively with the organization to manage quantitative and qualitative business intelligence around marketing operations, campaign optimization, product marketing, & customer experience related issues, projects and programs
  • Delivered regular data-driven analysis, insights, and recommendations to support product marketing initiatives, including new product research/development, product launch support, product training and resources for sales/service teams, performance and viability forecasting, and technical/knowledge base development
  • Provided project management and program and management of multiple CX/UX related initiatives that benefit institutional stakeholders and the organization, driving innovative and effective improvements to the customer experience
  • This involved customer journey mapping, data analysis, root cause analysis, NPS, survey operations, competitive analysis, program forecasting, and text mining & analysis
  • Conducted qualitative and quantitative market research focused on marketing trends, customer experience best practices, product strategy, competitive intelligence, and environmental scanning
  • Developed and enhanced internal and external VOC feedback programs, including implementing customer feedback text analysis and supporting NPS project coordination programs
  • Achieved +12.9% and +8.9% NPS Score Improvement Year over Year for 2017 to 2018 and 2016 to 2017, respectively.
  • Recommended product or process adjustments based on customer feedback.
  • Gathered and analyzed market data to influence business decisions.

Student Development and Engagement Program Manager

Ashford University
04.2014 - 11.2015
  • Designed, implemented, and managed internal programs to improve student experience, streamline business processes, and drive institutional success
  • Delivered over 23 projects enhancing departmental capabilities, processes and platforms
  • Conducted quantitative and qualitative analysis of program data to assess program effectiveness, identify areas of opportunity, and implement system enhancements
  • Designed, built, and enhanced program application tracking systems, operations platforms, and client databases to support program objectives
  • Maintained inter-departmental relationships to facilitate communication and strategic integration, ensuring successful program execution
  • Recruited, trained, and supervised teams of 4-6 federal work-study student employees.

Financial Advisor

Ashford University
01.2011 - 03.2014
  • Student Account Management; customer support, persistence, exit and reentry planning, institutional policy
  • Directly supported account population of 250-300 student relationships by proactive account management practices designed to facilitate student success, resolve account issues and enhance customer relationships
  • Winner of the Q1 2012 & Q2 2013 Divisional Outstanding Advisor Award.

Customer Success and Retention Specialist

Ashford University
01.2012 - 11.2012
  • Enrollment Advising, Student Success &, : 04/20110 – 11, Worked closely with students, admissions teams, managers and directors to maintain quality assurance & customer experience standards while maximizing service levels and retention rates
  • Efficiently and effectively followed up on prospective student information requests to counsel, advise prospective students on the admissions process and opportunities available at Ashford University
  • Conducted enrollment/persistence data reporting and analysis to produce actionable business intelligence
  • Developed and maintained the divisional new student tracking, reporting and reconciliation program
  • Consistently led division in student retention & persistence metrics.

Education

Bachelor of Science - Business Administration, Marketing and Market Research

College of Business Administration At California State University

Master of Business Administration - Marketing and Project Management

Forbes Graduate School of Business & Technology at Ashford University

Master of Arts - Organizational Management, Human Resources

Forbes Graduate School of Business & Technology at Ashford University

Skills

Skills and Proficiencies

  • Integrated Growth Marketing Strategy & Operations
  • Product Marketing / Brand Management
  • Market Research / Industry Analysis
  • Data Analytics / Reporting / Budget Reconciliation
  • Positioning / Messaging / Persona Development
  • Content Strategy / Creative Direction
  • Creative Briefs for Internal/External Creative
  • Omnichannel Go to Market Strategy (GTM)
  • Buyer Personas / Journey Mapping
  • Sales Enablement / Buyer Enablement
  • Customer Experience (CX) / Voice of Consumer (VOC)
  • User Experience (UX) / Human Centered Design
  • Project Management / Agile Project Management
  • Cross-functional Leadership & Executive Support
  • B2B / B2C / SAAS / EdTech Market Expertise

Building High Performing Analyst & Research Teams

Tools, Software, Platforms

  • Salesforce, HubSpot, Marketo
  • Tableau, Power BI, Looker
  • Jira, Confluence, ServiceNow
  • Asana, Basecamp, Slack
  • Google Analytics, Data Studio
  • Google Ads, Tag Manager
  • SEM Rush, Sprinkle, Talkwalker
  • Miro / Visio
  • Adobe Experience Cloud
  • Seismic, Shutterstock, Canva
  • Qualtrics, Clarabridge, Alchemer
  • Outreach, Qualified, Intercom
  • Burning Glass / Emsi
  • GrayAssociates PES
  • Microsoft Office / Advanced Excel
  • Chat-GPT, Dall-E, Mage AI, Jasper AI

Accomplishments

Notable Accomplishments and Value Delivered at SDSU and Zovio

  • At SDSU Global Campus Developed, installed & evolved critical reporting, analytics and market research systems helping to drive institutional growth resulting in 34% increase in YOY lead volume, 112% increase in Application Volume, 45% YOY increase in Lead to App & 39% increase in App to Enrolled
  • Led cross functional team to determine digital & product marketing strategies & opportunities on a weekly basis for $3M startup digital marketing investment
  • Lead multiple product/program rationalization initiatives delivering go-to-market strategies to deliver 8 new degree programs within 2 years and optimized redesign of 12 existing programs
  • Managed & delivered 200+ market research projects, helping to drive and align organizational strategy and facilitating the approval and/or launch of 12 new degree programs
  • Designed, delivered and maintained 6 new customer experience research systems inclusive of surveys & focus groups enabling us to harness, analyze and operationalize critical customer insights
  • Consolidated and focused investments in market research software resulting in a 44% cost savings and enhanced capabilities
  • At Zovio, provided reporting and analytics support for a marketing team managing 60M-80M in annual marketing spend & facilitated extensive CX research and initiatives resulting in a sustained 21.8% improvement to institutional NPS scores

Additional Information

  • Professional Testimonials:
    “As we transformed from College of Extended Studies to SDSU Global Campus, Draz's market research and analytical frameworks were critical in forming our strategy and growth plans. His detailed and strategic market analysis powered our decisions to launch new programs, develop a thorough understanding of our target students and their professional pathways, and invest in a significant digital marketing solution to generate leads and identify channel conversions. Draz is incredibly diligent and creative in his presentation of analytical information. A thorough professional who constantly seeks to learn new things, Draz is a team player whose skills, integrity and leadership can empower organizations to grow, scale and flourish.”
    – Radhika Seshan PhD, AVP of Corporate Relations & Former Dean SDSU Global Campus

  • “Draz came to be a part of our marketing team during the early stages of reimagining San Diego State University College of Extended Studies into SDSU Global Campus. Market research and analytics were key to this transformation as we expanded markets and programs for today’s adult and non-traditional learners. Draz’s insights and recommendations from market conditions and scale, program strategy and sustainability, and audience profiling and segmentation were critical to strategy of growth. If that wasn’t enough, Draz’s business and analytical skills were pivotal in helping develop business intelligence reports and tools to help us measure, monitor, and refine our marketing digital media spend that would drive enterprise-wide decision making. Draz is extremely thorough, and detail oriented in the work he produces, interpreting the data to make informed leadership decisions. He is also a great mentor to those that work for, and around him. Draz would be a valuable and critical addition to any organization’s team.”
    – Joe Brock, Executive Director of Marketing SDSU Global Campus
  • During our time working together at SDSU Global Campus, I had the privilege of observing Drazen consistently demonstrate an impressive level of knowledge and expertise in data analysis, product marketing, and market research. Drazen has a keen eye for detail and is able to spot patterns and trends that others might miss, which helped our unit to make more data-driven decisions and improve our overall performance.
    What sets Drazen apart is not only his deep understanding of data analysis but also his exceptional ability to communicate insights in a clear and concise manner. He is an excellent collaborator and works well with others to develop marketing recommendations that are based on data-driven insights. In my opinion, Drazen consistently delivers results that exceed expectations and has an excellent work ethic. Most of our digital marketing strategies were validated by Drazen's data-driven approach and as a result were more effective, efficient, and impactful.
    Overall, I have the highest regard for Drazen as a data analyst, product marketing, and market researcher, and would love to have him on my team. As a team player, Draz's skills, integrity, and leadership are sure to empower any organization to grow, scale, and flourish.
    – Marcio Dores, Marketing Director at CSUSM Extended Studies

  • “Drazen is very smart, hardworking and driven. He was a key member of our marketing team and worked in our product marketing group. He processed the NPS program data, helping us identify the important insights. He moved from a position as an analyst to a place where he helped set and execute marketing strategy.”
    – Thomas McCarty, CMO Zovio

  • “Drazen is a wonderful colleague and great to work with! He has a very unique skill set. He has expertise in data analytics, but also understands the nuances around messaging, buyer persona development and product differentiation required to be successful in product marketing. Drazen is a team player who works well in collaboration with others and always makes a meaningful contribution to project teams.”
    – Carolyn Carpenter-Nall, Director of Product Marketing, Zovio

  • “I worked closely with Drazen throughout an extended student experience engagement. He is an exceptional marketing executive in that he possesses an understanding of how to apply data, analytics, insights, and key metrics to Student Experience strategy and management to drive results, and change.
    Often, analysts are competent at producing the data – you get a great dashboard, but not the meaning behind the metrics or the insights derived from them. Drazen is adept at applying the data and insights to key strategic, marketing, and SX initiatives and making recommendations to improve the experience and drive loyalty and advocacy-based behavior.”
    – Greg Chapman, Founder Pocket CMO

  • “I was fortunate to work with Draz Bozic while he was on my Student Development & Engagement team here at Ashford University. He was predominantly focused on supporting the administrative and operational functions of our growing online peer mentoring program. I was impressed by his incredible work ethic, ability to focus on tasks at hand, and manage detailed and specific data. He was always flexible and supportive of his team despite the changing needs within the department. Draz has a gift for data and project management and I look forward to hearing of his successes as he continues to grow and develop. I was most impressed with Draz’s ability to connect and support the students he served. He has an excellent grasp on customer service and has a heart which cares a tremendous amount for his teammates. and others to get the job done. I wish him nothing but success in his career and I know he will add value to your team.”
  • -Joseph Allen, Director of Student Affairs, Ashford University

Timeline

Sr. Strategic, Marketing & Research Analyst

SDSU Global Campus
02.2020 - Current

Senior Product Marketing Manager

Zovio Inc
10.2018 - 02.2020

Customer Experience Analyst

Zovio Inc
12.2015 - 10.2018

Associate Faculty

Ashford University
03.2015 - 11.2018

Student Development and Engagement Program Manager

Ashford University
04.2014 - 11.2015

Customer Success and Retention Specialist

Ashford University
01.2012 - 11.2012

Financial Advisor

Ashford University
01.2011 - 03.2014

Bachelor of Science - Business Administration, Marketing and Market Research

College of Business Administration At California State University

Master of Business Administration - Marketing and Project Management

Forbes Graduate School of Business & Technology at Ashford University

Master of Arts - Organizational Management, Human Resources

Forbes Graduate School of Business & Technology at Ashford University
DRAZEN BOZIC