Summary
Overview
Work History
Education
Skills
Timeline
Generic

Drazen Brezicanin

Assistant Restaurant Manager
Prijedor

Summary

Dynamic Assistant Restaurant Manager with Viking Cruises, skilled in staff training and inventory control. Enhanced customer satisfaction through effective complaint resolution and streamlined operations, achieving optimal service quality. Proven ability to mentor teams and maintain food safety compliance, driving performance improvements in high-pressure environments.

Overview

12
12
years of professional experience

Work History

Assistant Restaurant Manager

Viking Cruises
08.2019 - 05.2025
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed team of up to 91 restaurant staff, maintaining exceptional customer service and quality standards.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Managed inventory and negotiated with suppliers to reduce costs, ensuring profitability.

Assistant Maitre D'

Norwegian Cruise Line
03.2013 - 05.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

High School Diploma -

Ugostiteljsko-Ekonomska Skola
Prijedor, Bosnia And Herzegovina
04.2001 -

Skills

    Staff training and development

    Food safety compliance

    Training and mentoring

    Inventory control

    Shift management

    Interpersonal and written communication

    Customer assistance

    Restaurant operations

    Schedule coordination

    Opening and closing procedures

    Employee scheduling

    Staff assessment

    Performance improvement

Timeline

Assistant Restaurant Manager

Viking Cruises
08.2019 - 05.2025

Assistant Maitre D'

Norwegian Cruise Line
03.2013 - 05.2019

High School Diploma -

Ugostiteljsko-Ekonomska Skola
04.2001 -

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Drazen BrezicaninAssistant Restaurant Manager
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