Draziana Gines
West Hills,CA
Summary
Compassionate and detail-oriented healthcare professional with a Bachelor of Arts in Psychology from Mount Saint Mary's University, offering hands-on experience in supporting patient care teams within a hospice environment. Expertise includes patient communication, documentation management, and effective collaboration with nurses and healthcare staff to ensure timely and comprehensive support for patient needs. Proven ability to maintain confidentiality while delivering exceptional customer service, alongside skills in facilitating patient flow and administrative coordination. Committed to enhancing the quality of care through a patient-centered approach and strong organizational capabilities.
Overview
4
4
years of professional experience
Work History
Hospice Intake
Perpetual Days Hospice
Torrance
07.2022 - Current
- Provide compassionate support to patients and families during end-of-life care while maintaining professionalism and sensitivity.
- Communicate patient needs and updates to nurses and healthcare staff to ensure timely care and improved patient experience.
- Maintain accurate and confidential patient documentation in compliance with healthcare privacy standards.
- Assist with administrative tasks including scheduling, coordinating communication between care teams, and organizing patient records.
- Support healthcare staff by monitoring patient requests and relaying information promptly to improve care coordination.
- Help guide families and visitors through care processes while providing clear communication and support.
Office Manager
Shepherd Hospice Inc
Sherman Oaks
01.2025 - Current
- Oversaw daily office operations, ensuring efficiency and organization across departments.
- Managed scheduling and calendar coordination for executive leadership meetings and events.
- Coordinated communication between staff and external vendors, enhancing service quality.
- Evaluated administrative processes, identifying areas for improvement to enhance productivity.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Completed bi-weekly payroll for 4 employees.
Education
Bachelor of Arts - Psychology
Mount Saint Mary's University
Los Angeles, CA12-2024
Skills
- Effective communication with patients and families
- Healthcare operations support
- Admissions process assistance
- Healthcare recordkeeping
- Coordination with medical personnel
- Healthcare customer service
- Data confidentiality practices
- Skilled in Microsoft Outlook
- Multitasking proficiency
- Detail-oriented analysis
Additional Strengths
- Strong interpersonal and communication skills
- Ability to work in fast-paced healthcare environments
- Compassionate patient care approach
- Flexible and able to adapt to different units and team needs
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Office Manager
Shepherd Hospice Inc
01.2025 - Current
Hospice Intake
Perpetual Days Hospice
07.2022 - Current
Bachelor of Arts - Psychology
Mount Saint Mary's University