Dr. Carolina Otero
Pembroke Pines,FL
Summary
Determined Business Owner with commitment to excellence and more than 13 years of experience. Effective collaborator promoting market research and consulting services to start up companies. Results-driven COO with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations on a consistent basis.
Overview
14
14
years of professional experience
Work History
Chief Executive Officer
My Social Circle Therapy Inc
01.2019 - Current
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Oversaw business-wide changes to modernize procedures and organization.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Established foundational processes for business operations.
- Fostered strong relationships with industry partners to expand business opportunities.
- Directed market expansions to propel business forward, meet changing customer needs.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Chief Operating Officer
IG Physical Therapy Inc
01.2015 - 01.2019
- Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Oversaw divisional marketing, advertising and new product development.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Delivered services to customer locations within specific timeframes.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Formulated and executed strategic initiatives to improve product offerings.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Represented organization at industry conferences and events.
- Devised and presented business plans and forecasts to board of directors.
Operations Manager
Palmetto Physical Therapy Inc
01.2010 - 01.2015
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Medical Billing using ICD10 codes and billing systems for PIP Claims .
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Ph.D. - Applied Behavior Analysis
Capella University
Minneapolis, MN06.2022
Master of Science - Organizational Behavior Management
Purdue University
West Lafayette, IN06.2019
Bachelor of Arts - Marketing
Florida International University
Miami, FL01.2017
Skills
- Mergers and Acquisitions
- Consulting
- Strategic Visioning
- Business Administration
- Client Engagement
- Change Management
- Process Improvements
- Planning and coordination
- Organizational Growth
- Strategic business planning
- Business Planning
- Market strategies
Affiliations
- Board Member of the Broward County Chamber of Commerce
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chief Executive Officer
My Social Circle Therapy Inc
01.2019 - Current
Chief Operating Officer
IG Physical Therapy Inc
01.2015 - 01.2019
Operations Manager
Palmetto Physical Therapy Inc
01.2010 - 01.2015
Ph.D. - Applied Behavior Analysis
Capella University
Master of Science - Organizational Behavior Management
Purdue University
Bachelor of Arts - Marketing
Florida International University
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