Dr. Clarette Toney
Red Oak,TX
Summary
Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. I seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
As a client-focused employee offering diverse experience in customer service, business management and project coordination, I look to quickly build relationships with both new clients and business audiences. My quick-learning and excellent multi-tasking skills and mastery of new technology will catapult me into innovation and creative problem-solving to address business challenges should they arrive.
Overview
24
24
years of professional experience
Work History
Area Manager
Right At School LLC
04.2017 - 11.2021
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
- Supervised 48 location managers and managed 24 assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Dedicated to expanding client bases by building lasting relationships.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Generated financial and operational reports to assist management with business strategy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Restaurant Owner
CT's Real Deal Bar-B-Que
07.2008 - 10.2018
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 25 employees.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Planned and executed strategies to increase customer loyalty and retention.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
Student Advisor
Texans Can Academy
08.2007 - 06.2008
- Advised students individually and in groups on academic programs for individual interests.
- Pointed students to relevant information about academic and personal support services available on campus.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Analyzed student academic records to assess educational and career goals.
- Advised students on educational, career and social opportunities.
- Assisted students in exploring and selecting career paths.
- Empowered students through counseling and skill-building exercises.
- Educated students on college admissions process and scholarship requirements.
- Helped students develop organizational, time management and study skills.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Oversaw career and job fairs to connect students with area schools and employers.
- Collaborated with parents and teachers to help students reach potential.
QMHP
Providence Of Texas
04.2003 - 08.2007
- Implemented crisis intervention plans to support client safety.
- Provided case management services to monitor client access to resources and services.
- Educated clients and families about mental health issues, treatments and resources.
- Supported continuity of care after discharge with individualized discharge plans.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Built partnerships with community agencies and service providers to remove access gaps.
- Documented client progress in confidential files.
- Monitored client progress and provided feedback to families and treatment team members.
- Developed and implemented activities to help clients develop social and independent living skills.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Provided clients with recommendations to community resources.
- Facilitated support groups for clients to discuss issues related to mental health.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Administered psychological tests and assessments to determine client needs.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Smart Moves Instructor
Boys And Girls Club
05.2004 - 08.2006
- Developed and presented information to the community via forums to help the address the needs of the community and a support group for parents.
- Developed and facilitated children and adolescent groups that provided information for family preservation.
- Educated youth on how to say no to negative behaviors in their communities.
- Taught prevention and intervention classes that discouraged gang involvement, teen pregnancy, and drug abuse.
- Used statistical data to determine outcome measures and the success rate of the student in the program.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Qualified Mental Health Specialist
MetroCare Services
02.2003 - 07.2005
- Provided Assertive Community Treatment (ACT) for the mentally ill and substance abused populations.
- Implemented crisis intervention plans to support client safety.
- Provided case management services to monitor client access to resources and services.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Proposal Writer
Managed Health Network
04.2000 - 06.2002
- Edited and proofread technical documents for accuracy and consistency.
- Organized material to research and complete writing tasks.
- Communicated with customer representatives for feedback and distribution.
- Skilled at working independently and collaboratively in a team environment.
- Researched all necessary questions pertaining to complex RFP.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed custom and standard proposal drafts according to specified deadlines.
- Wrote clear, top-level, winning proposals.
Admissions Counselor/Recruiter
Paul Quinn College
05.1998 - 06.2001
- Reviewed admissions applications and evaluated student credentials.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
- Increased interdepartmental relationships within university to improve student success.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Developed new student orientation programs to build excitement around transfer and enrollment.
- Organized college tours for graduating students and coordinated group visits from high schools.
- Educated students on college admissions process and scholarship requirements.
Head Volleyball Coach
Paul Quinn College
05.1998 - 06.2001
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Recruited athletes by attending games, meeting with families, and presenting scholarship offers.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Prepared athletes for special competitions and tournaments.
- Collaborated with athletic director in hiring of assistant coaches and other staff members.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Utilized various coaching models and techniques to maximize team success.
- Facilitated group coaching sessions and provided individual coaching support.
- Trained athletes in proper use of equipment for safety and maximum results.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Held special events to promote camaraderie among teammates, families, and community members.
Education
Master of Science - Social Work
The University of Texas At Arlington
Arlington, TXBachelor of Science - Social Work
Paul Quinn College
Dallas, TXPh.D. - Christian Counseling And Psychology
Texas Seminary Christian University
Dallas, TX06.2023
Skills
- Controlling Costs
- Business Development and Planning
- Relationship Building and Management
- Order Management
- Operations
- Vendor Management
- Project Management
- Research
Timeline
Area Manager
Right At School LLC
04.2017 - 11.2021
Restaurant Owner
CT's Real Deal Bar-B-Que
07.2008 - 10.2018
Student Advisor
Texans Can Academy
08.2007 - 06.2008
Smart Moves Instructor
Boys And Girls Club
05.2004 - 08.2006
QMHP
Providence Of Texas
04.2003 - 08.2007
Qualified Mental Health Specialist
MetroCare Services
02.2003 - 07.2005
Proposal Writer
Managed Health Network
04.2000 - 06.2002
Admissions Counselor/Recruiter
Paul Quinn College
05.1998 - 06.2001
Head Volleyball Coach
Paul Quinn College
05.1998 - 06.2001
Master of Science - Social Work
The University of Texas At Arlington
Bachelor of Science - Social Work
Paul Quinn College
Ph.D. - Christian Counseling And Psychology
Texas Seminary Christian University