Dr. Crystal Miller
Gresham,OR
Summary
Detail-oriented and resourceful respiratory therapy professional with a strong foundation in leadership and a comprehensive understanding of respiratory care. Recognized for driving positive patient outcomes through effective clinical practices and collaborative teamwork. Consistently praised for a strong work ethic and adaptability in dynamic healthcare environments. Eager to leverage a unique blend of skills and knowledge to enhance business performance and meet organizational goals. Committed to fostering growth and efficiency while ensuring the delivery of high-quality service that aligns with company objectives.
Overview
32
32
years of professional experience
1
1
Certification
5
5
Degrees
4
4
Professional Memberships
Work History
Director of Respiratory Therapy
Concorde Career Colleges
05.2024 - Current
- Led development and implementation of respiratory therapy curriculum to enhance student learning outcomes.
- Managed faculty recruitment, training, and performance evaluations to ensure high-quality instruction.
- Established partnerships with healthcare facilities for clinical placements and real-world experience opportunities.
- Oversaw accreditation processes, maintaining compliance with regulatory standards and program quality assurance.
- Developed strategic initiatives to optimize resource allocation and improve operational efficiency within the department.
- Facilitated workshops and seminars for staff development, promoting continuous education in respiratory therapy practices.
- Collaborated with cross-functional teams to align program goals with institutional objectives for student success.
- Enhanced staff competency through ongoing training, education, and professional development programs.
Lead Respiratory Therapist
Legacy Emanuel Hospital and Legacy Mount Hood
01.2020 - 11.2024
- Identify treatment requirements, encompassing therapy type, method, and duration, necessary precautions, and prescribed medication and dosages, aligning with physicians’ instructions
- Conduct thorough inspections, cleaning, testing, and maintenance of respiratory therapy equipment to ensure safe and efficient functioning
- Provide emergency care, including artificial respiration, external cardiac massage, and support during cardiopulmonary resuscitation
- Acquired experience with ECMO, adult trauma cases, and specialized equipment like VDR ventilation
- Served as preceptor and orientator for new employees, ensuring smooth onboarding and knowledge transfer
- Coordinated with multidisciplinary teams to provide comprehensive health care services
- Implemented strategies to improve quality of care while reducing costs associated with delivering respiratory care services
Regional Patient Care Coordinator
Viemed
04.2017 - 10.2019
- Orchestrated comprehensive care plans to minimize hospital readmissions in patients with chronic lung disease, such as facilitating seamless communication among healthcare professionals, managing physician relationships, and providing 24/7 on-call support for existing patient roster
- Achieved successful outcomes with less than 5% readmission rate through implementation of region-wide readmission reduction strategies in Oregon and Southern Washington
- Succeeded in designing program from first patients to over 1500 patients and growing
- Lowered healthcare costs for patients, federal government funds, and insurances
- Empowered patients and physicians by fostering collaboration to enhance quality of life and promote self-management of pulmonary disease through education and utilization of non-invasive ventilation techniques
- Used computer and job-related software to compile and record medical charts and reports
- Performed daily administrative duties such as filing paperwork, answering phones calls from patients, providers, insurance companies, verifying insurance eligibility
- Resolved patient billing and insurance issues
- Developed and maintained effective relationships with patients by providing compassionate support throughout their healthcare journey
Lead Respiratory Therapist
Adventist Hospital
06.2015 - 09.2017
- Provided guidance on proper infection control practices throughout the department
- Collaborated with physicians to develop individualized treatment plans for patients suffering from a variety of respiratory illnesses
- Ensured compliance with all relevant federal regulations pertaining to respiratory care services delivery
- Maintained accurate records of patient progress in accordance with departmental policies and regulatory standards
- Conducted patient assessments and monitored vital signs during treatments to ensure safety and efficacy
- Assisted physicians in emergency situations requiring advanced life support interventions such as intubation or chest tube insertion
- Coordinated with multidisciplinary teams to provide comprehensive health care services
Respiratory Care Education Specialist
Touchpoint
01.2015 - 01.2016
- Spearheaded community action initiatives in education for COPD and Asthma across Washington, Oregon, Idaho, and Montana as part of AstraZeneca program
- Maintained compliance with strict guidelines of pharmaceutical industry etiquette throughout the process
- Implemented strategic approach to support sales team by demonstrating value of AstraZeneca’s no-cost education programs, effectively reducing hospital admissions and enhancing patient quality
- Initiated several free education and support groups through variety of area clinics for chronic lung patients
- Spearheaded integration of bedside spirometry in general practice clinics, enabling enhanced treatment and support for patients without access to pulmonologists or specialists
- Established positive relationships with staff, faculty, and community members
- Created lesson plans that incorporated technology into the learning environment
- Assisted in curriculum design and implementation based on state standards
- Utilized data analysis techniques to evaluate program effectiveness
- Developed and implemented educational programs to promote student success
Lead Respiratory Therapist
Tacoma General
06.2007 - 01.2015
- Coordinated with multidisciplinary teams to provide comprehensive health care services
- Collaborated with physicians to develop individualized treatment plans for patients suffering from a variety of respiratory illnesses
- Ensured compliance with all relevant federal regulations pertaining to respiratory care services delivery
- Provided leadership and supervision to respiratory therapists and other healthcare personnel
- Provided guidance on proper infection control practices throughout the department
- Efficiently managed time between multiple tasks while maintaining high standards of quality
- Developed and implemented protocols for the safe and effective utilization of respiratory care services, including mechanical ventilation
- Educated staff on the latest developments in respiratory care technology, techniques and equipment usage
- Performed therapeutic procedures such as bronchoscopies, aerosol therapy, pulmonary function tests, arterial blood gas analysis, oxygen therapy, ventilator management and CPAP and BiPAP titrations
- Conducted patient assessments and monitored vital signs during treatments to ensure safety and efficacy
Regional Senior Implementation Manager
Masimo
08.2007 - 08.2012
- Utilized strong interpersonal skills when interacting with clients in order to build trustful relationships
- Coordinated with internal stakeholders to develop detailed project plans and timeline estimates for implementations
- Demonstrated expertise in customer relations, problem-solving, and conflict resolution to ensure successful project outcomes
- Facilitated meetings between stakeholders and team members to discuss progress on implementations
- Maintained a high degree of accuracy in all tasks related to implementation processes while adhering to strict deadlines
- Conducted regular check-ins with clients throughout the implementation process to ensure requirements were met
- Created comprehensive documentation including user guides, system diagrams, process flows, and technical specifications for each project implementation
- Provided feedback on current processes and procedures in order to improve overall efficiency
- Monitored customer satisfaction levels throughout the duration of an implementation ensuring they remain high
- Ensured compliance with industry regulations such as GDPR when implementing solutions for customers
- Met with department heads, managers, supervisors, and vendors to solicit cooperation and resolve problems
- Planned to plan and coordinate project activity
- Controlled operational budget and expenditures
Education
Doctor of Philosophy - Public Service Leadership in Healthcare Management
Capella University
Minneapolis, MN, US05.2015
Doctorate of Healthcare Administration (DHA) - Healthcare Administration
University of Phoenix
Phoenix, AZ, US08.2010
Master of Business Administration - Health Care Management in Healthcare Administration
University of Phoenix
Phoenix, AZ, US07.2005
Certification - Respiratory Therapy
Tidewater Community College
Virginia Beach, VA, US12.2001
Bachelor of Arts - Arts Human Services in Human Services and Psychology
Hawaii Pacific University
Honolulu, HI, US03.2000
Associates of Arts & Sciences - General Studies
Olympic Community College
Bremerton, WA, US03.1997
Skills
- Clinical Operations Management
- Quality Patient Care
- Product Development
- Budgetary Management
- Project Management
- Equipment Maintenance
- Health & Safety Management
- Staffing Optimization
- Change Management
- Cross-Functional Collaboration
- Analytical Problem Solving
- Patient Safety
- Medical Gas Administration
- Bi-level Positive Airway Pressure
- Extracorporeal Membrane Oxygenation
- Airway Management
- Tracheostomy Care
- Infection Control
- Team Leadership
- Critical Thinking
- Clinical Documentation
- Respiratory Equipment Maintenance
- Patient Assessment
- Ventilator Management
- Cardiopulmonary Resuscitation
- Respiratory Care Planning
- Respiratory Monitoring
- Pulmonary Rehabilitation
- Patient Education
- Professional Bedside Manner
- Strong Clinical Judgment
- Patient and family advocacy
- Patient Advocacy
- Clinical Leadership
- Patient care documentation
- Respiratory Care Protocols
- Ethical Decision Making
- End of life care
- Clinical expertise
- Patient care coordination
- Staff development
- Performance improvement
- Interdepartmental collaboration
- Teamwork and collaboration
- Problem-solving
- Time management
- Effective multitasking
Accomplishments
- Achieved Oregon Top Doctor 2025 through effectively helping with several implementations but mostly focused on hospital readmission reduction.
- Achieved 100% by completing successful programmatic updates with accuracy and efficiency.
- Achieved 99% student satisfaction and ranked #1 in Concorde country wide through effectively helping with developing teaching styles and information disbursment.
Certification
- ACLS valid to 2025
- Neonatal Resuscitation Provider valid to 2025
- License Respiratory Care Practitioner (WA State License No: 025217 LR0003193)
- Or State License No: RTP10177776
- HI State License No.: RT-611
- MENSA I 2006
- Registered Respiratory Therapist I 2003 (Registry No: 90865)
- Certified Respiratory Therapy Program I2001
- Patient Safety
- Six Sigma Black Belt
CAREER EXPERIENCE
- Legacy Emanuel Hospital / Portland Adventist Hospital / Optigen / Tacoma General Multicare, 01/01/2002, Present, Respiratory Therapist, Identify treatment requirements, encompassing therapy type, method, and duration, necessary precautions, and prescribed medication and dosages, aligning with physicians’ instructions, Conduct thorough inspections, cleaning, testing, and maintenance of respiratory therapy equipment to ensure safe and efficient functioning., Provide emergency care, including artificial respiration, external cardiac massage, and support during cardiopulmonary resuscitation, Acquired experience with ECMO, adult trauma cases, and specialized equipment like VDR ventilation, Served as preceptor and orientator for new employees, ensuring smooth onboarding and knowledge transfer
- Viemed, Lafayette, LA, 01/01/2017, 12/31/2019, Regional Patient Care Coordinator, Orchestrated comprehensive care plans to minimize hospital readmissions in patients with chronic lung disease, such as facilitating seamless communication among healthcare professionals, managing physician relationships, and providing 24/7 on-call support for existing patient roster., Achieved successful outcomes with less than 5% readmission rate through implementation of region-wide readmission reduction strategies in Oregon and Southern Washington, Succeeded in designing program from first patients to over 1500 patients and growing, Lowered healthcare costs for patients, federal government funds, and insurances, Empowered patients and physicians by fostering collaboration to enhance quality of life and promote self-management of pulmonary disease through education and utilization of non-invasive ventilation techniques.
- Touchpoint, Yardley, PA, 01/01/2015, 12/31/2016, Respiratory Care Education Specialist, Spearheaded community action initiatives in education for COPD and Asthma across Washington, Oregon, Idaho, and Montana as part of AstraZeneca program, Maintained compliance with strict guidelines of pharmaceutical industry etiquette throughout the process, Implemented strategic approach to support sales team by demonstrating value of AstraZeneca’s no-cost education programs, effectively reducing hospital admissions and enhancing patient quality., Initiated several free education and support groups through variety of area clinics for chronic lung patients, Spearheaded integration of bedside spirometry in general practice clinics, enabling enhanced treatment and support for patients without access to pulmonologists or specialists.
- Implementation & Clinical Education Manager / Project Manager, Masimo - Medical Devices
- Clinical Education Project Manager, GE Healthcare
- Multicare-Tacoma General, St. Joseph’s Medical Center
- Medical Staffing Network, LinCare/Optigen
- US Military Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Respiratory Therapy
Concorde Career Colleges
05.2024 - Current
Lead Respiratory Therapist
Legacy Emanuel Hospital and Legacy Mount Hood
01.2020 - 11.2024
Regional Patient Care Coordinator
Viemed
04.2017 - 10.2019
Lead Respiratory Therapist
Adventist Hospital
06.2015 - 09.2017
Respiratory Care Education Specialist
Touchpoint
01.2015 - 01.2016
Regional Senior Implementation Manager
Masimo
08.2007 - 08.2012
Lead Respiratory Therapist
Tacoma General
06.2007 - 01.2015
Doctorate of Healthcare Administration (DHA) - Healthcare Administration
University of Phoenix
Master of Business Administration - Health Care Management in Healthcare Administration
University of Phoenix
Certification - Respiratory Therapy
Tidewater Community College
Bachelor of Arts - Arts Human Services in Human Services and Psychology
Hawaii Pacific University
Associates of Arts & Sciences - General Studies
Olympic Community College
Doctor of Philosophy - Public Service Leadership in Healthcare Management
Capella University