Dayeshell Muhammad
Vernon,CT
Summary
Accomplished Director of Operations with a proven track record at My People Community Services, enhancing operational efficiency and fostering leadership. Expert in strategic planning, process improvements, and quality assurance, leading to significant organizational growth. Skilled in teamwork and decision-making, successfully implemented strategies that improved operational cohesiveness and stakeholder confidence.
Overview
22
22
years of professional experience
Work History
Director of Operations
My People Community Services
11.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Established and monitored quality assurance standards to achieve operational excellence.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
Director of Operations
My People Clinical Services
03.2005 - 11.2022
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Quality Assurance Analyst
Community Health Resources
05.2002 - 07.2005
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Increased stakeholder confidence by presenting detailed QA reports and insights during project review meetings.
- Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.
Education
EdD - Education
Capella University
New Haven12.2020
Master of Arts - Women's Studies
Southern Connecticut State University
New Haven, CT08.2016
Bachelor of Arts - Business
Albertus Magnus College
New Haven, CT05.2010
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Leadership training
- Business Management
- Process Improvements
- Quality Assurance
- Performance Analysis
- Operations Management
- Teamwork and Collaboration
- Decision-Making
- KPI Tracking
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Director of Operations
My People Community Services
11.2022 - Current
Director of Operations
My People Clinical Services
03.2005 - 11.2022
Quality Assurance Analyst
Community Health Resources
05.2002 - 07.2005
EdD - Education
Capella University
Master of Arts - Women's Studies
Southern Connecticut State University
Bachelor of Arts - Business
Albertus Magnus College
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