Dr. Dorothy "Marie" Jackson
Mesa
Summary
Over 30+ years of experience in the field of medical research and clinical studies environment including 10 years within comprehensive cancer centers. Results-driven leader with strong background in strategic administrative and organizational management. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
38
38
years of professional experience
Work History
Director
A.T. Still Research Institute, ATSU
03.2023 - Current
- Serve as the leader, innovator, and amplifier of clinical and translational research within ATSRI and its research centers
- Promote and oversee the visioning, administration and advancement of research
- Serve as a mentor and research collaborator
- Facilitate a strong research collaborative environment with outreach to the national Community Health Centers
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
President & Senior Director
Children’s Foundation Research Institute
10.2019 - 02.2023
- Provided exceptional leadership toward a vision of bridging basic, translational and clinical research with excellent clinical care through the Children's Foundation Research Institute organization structure
- Served as a key partner with responsibility of research infrastructure, program development, process improvement, data management, research billing, strategic planning, and service excellence
- Provided fiscal oversight for CFRI including Basic Science Cores, Clinical/Administrative Cores, clinical trial agreements and research grants program budgets
- Served as key contact for FDA or external research regulatory entities
- Coordinated pre-award administration and post-award management of sponsored awards
- Oversaw all operational functions within clinical trials billing, including the coordination and administration of protocol compliance, charge review and corrections, payment postings and reversals for all research studies and sponsored programs
- Built and strengthened collaborations with research partners, universities, and community based practice groups
- Appointed by Le Bonheur CEO to Chair the Office of Data Management & Analytics to maximize data utility for performance improvement, decision-making, analytics, and research activities
- Served as executive leader for research to UTHSC, ULPS, BIG Advisory Committee, Hospital Acquired Infection Steering Committee, US News and World Report Committee, Quality and CTAG Councils
Director, Clinical Research Billing, Revenue Cycle
University of California
06.2016 - 05.2019
- Oversaw all operational functions within clinical trials billing, including the coordination and administration of protocol compliance, charge review and corrections, payment postings and reversals for all research studies and sponsored programs
- Collaborated with the Office of Coverage Analysis to ensure departmental compliance with internal UCSD billing and research policies, CMS regulations, NIH and other governmental and commercial policies
- Point of contact for research billing issues from physicians, patients, and hospital departments
- Oversaw Epic-EMR development and management for research functionality and workflows:
- Decreased work queues from 21 to 3
- Identified and deployed encounter linking workflow in EPIC
- Lead CRB Steering Committee meetings (includes CEO, CFO, CIA, CC, Legal, RC leadership)
- Aligned professional fee billing and hospital fee billing for research in Epic
- Represented research at all revenue cycle and external departmental meetings
- Streamlined processes for quicker study start-up using Velos, CTMS
Director, Research Services and Finance
Parkland Hospital
07.2013 - 06.2016
- Oversaw the operational and financial review and approval process for studies submitted to Parkland Health and Hospital System from UTSW
- Developed and oversaw process for identifying and tracking research participants and research related charges to ensure proper routing of charges
- Worked collaboratively with Corporate Compliance to ensure research processes meet Parkland policies and procedures, Code of Conduct, audit requests, compliance work plans and other special requests
- Identified and analyzed the design of jobs, work processes, work flows for research administration department and implement appropriate changes to improve effectiveness, productivity, and efficiency that support the overall goals of department and Parkland
- Assisted in representing research administration in the development of research functionality and reporting in EMR-EPIC
- Established process and created over 100 order sets in Beacon Epic for cancer research treatment protocols along with associated billing calendars
Director, Clinical Research Administration and Services
City of Hope
01.2009 - 06.2013
- Provided oversight and leadership to 3 Clinical Research Operation departments:
- Office of Clinical Trial Finance which is the department responsible for creating budgets and negotiating contracts including Medicare Coverage Analysis for all pharmaceutically sponsored trials (n=200-300 trials)
- Office of Clinical Trial Auditing and Monitoring which is the department responsible for auditing and monitoring of risk level 3 and 4 protocols (n=40 IND trials)
- Department of Regulatory Support Services which is the department responsible for all internal regulatory submission documents and study start-up
- Oversight of the Clinical Trial Financial Feasibility Committee
- Ensured a strong partnership between Clinical Research Administration and Services departments with other clinical research stakeholders and external vendors such as Institutional Review Board , Scientific Review Committee, Safety Review Committee , Analytics and Decision Support, the Clinical Trials Office and Western Institutional Review Board
- Author enterprise-wide Data Safety & Monitoring Plan
- Participated as the team leader in Lean Six Sigma process improvement events as they related to clinical research
- Recommended, authored, trained and implemented new policies and procedures
- Appointed member of Board of Research Governance and Compliance, Privacy and Security Committee and IS&T Clinical Research Council
- Assisted VP of Clinical Research Operations with ongoing efforts to develop and implement a strategic plan for clinical research
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Oversaw the Protocol Review and Monitoring System (PRMS) daily operations
- Oversaw the conduct of clinical trials for protocol compliance, adverse event reporting, compliance with internal and external regulatory requirements, and GCP/ICH guidelines
- Analyzed, documented, and improved complex intra-and inter-CTO clinical research financial transactions
- Participated in protocol feasibility committee to ensure adequate protocol funding to cover research related costs
- Designed, implemented, and monitored the impact of new policies and improved processes
- Worked with direct reports to resolve personnel issues, create career ladders
Principal Clinical Research Associate
Allergan Inc.
09.2007 - 01.2009
- Participated in process mapping Clinical Development reorganization where we created and implemented over 364 new business processes
- Authored clinical research protocols
- Coordinated study initiation activities including SIV visits, as well as management and study close out
- Conducted on-site study monitoring and co-monitoring visits, supervised study monitors for Canadian region of BPH study
- Created study budgets and site payments
- Created a Data Line Listing Plan (verify and confirm CRF data with conmed, medical history, AE and other data) and trained staff on Plan
- Supervised UCI interns
- Developed quarterly newsletter for global study sites
Clinical Trial Specialist
Amgen Inc.
09.2005 - 08.2007
- Authored clinical protocols
- Assisted, tracked and coordinated study start-up activities for the multiple studies
- Planned and coordinated global Investigator and Advisory Board Meetings
- Conducted Investigator Meetings, giving multiple talks/trainings on protocol procedures, IVRS, lab, monitoring to global audiences
- Managed IVRS and Lab external vendors for 8,000 patient global osteoporosis study
- Assisted in the design, format and content of the CRFs and study guidelines
- Project and operational lead for the Biomarker Study Team
- Organized and participated in Cardiovascular Adjudication Meetings (DSMB) for the 20030216 study
- Conducted hiring interviews and evaluations of candidates
- Conducted data line listing reviews to support FDA IND submission
Clinic Manager/Project Director
Harbor-UCLA Research & Education Institute
06.1996 - 08.2005
- Managed all day-to-day clinical center operations and administrative details for the largest women’s study (n=164,000) ever conducted in the United States with 40 site locations
- Supervised and managed up to 20 staff members ranging from physicians to receptionist from a variety of cultural and ethnic backgrounds
- Concurrently managed over 3,600 study participants on a variety of projects
- Managed essential regulatory documents, including ICF creation
- Screened, consented and enrolled subjects following GCP and Federal Regulations
- Provided oversight for data management, data entry, and quality control
- Created study budgets including a NIH study budget over 5 million dollars
- Created recruitment and marketing strategies to enroll over 3,600 subjects on a variety of studies
- Assisted in designing and implementing a new scheduling system to track our 3,600 Torrance study participants
- Negotiated with LA County designated participant parking spaces in front our research building
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
Research Interviewer
Emory University
01.1992 - 01.1996
- Certified to collect data for Women’s Health Initiative with Fred Hutchinson Cancer Research Center sponsored by the National Institute of Health
- Screened, consented and enrolled subjects following GCP and Federal Regulations
- Instructed and documented 4-day food records
- Conducted annual, semiannual and screening visits for study participants
- Established and organized file system to track thousands of participants
Research Specialist II
University of Pittsburgh
01.1987 - 01.1992
- Screened, consented and enrolled subjects following GCP and Federal Regulations
- Assisted data entry managers with training, monitoring, and supervising new and junior personnel, as well as student entry staff
- Assisted with organizing data flow and quality control
- Developed and starred in a training video for dietitians on the MDRD Study
Education
Certified Health & Life Coach -
Health Coach Institute
11.2022
Ph.D. - Health Sciences
Touro University International
Cypress, CA06.2007
Master’s - Business Administration
California State University, Dominquez Hills
05.2002
B.S. - Applied Business and Management
Azusa Pacific University
Orange, CA05.1999
A.S. - Dietetics
Community College of Allegheny County
Pittsburgh, PA01.1987
Skills
- Strategic Planning
- Team Development
- Customer Service
- Project Management
- Clinical Trial Budget Management & Billing
- Research Operations Management
- Regulatory & Billing Compliance
- Lean Six Sigma Process Improvements
Presentations
- Clinical Trial Management System and Interfacing with Electronic Health Record, Research Billing Compliance Conference, Denver, CO, 08/01/22
- Standard Operating Procedures, Research 101, University of Tennessee, Memphis, TN, 06/01/20
- Coverage Analysis and Research Billing, National Council of University Administers Conference, Orlando, FL, 03/05/18 - 03/07/18
- The Clinical Trial Business Process, Clinical Trial Billing and Research Compliance Conference, Houston, TX, 03/05/17 - 03/08/17
- The Dilemma of Paying Physicians for Research Time, Clinical Trial Billing and Research Compliance Conference, Houston, TX, 03/05/17 - 03/08/17
- Clinical Research at Community Hospitals: A Panel Discussion, MAGI Conference, San Francisco, CA, 11/10/14
- Current Trends in FDA Audits, University of Texas Southwestern lecture, Dallas, TX, 05/22/14
- Overview of Good Clinical Practice, SoCRA lecture, Duarte, CA, 05/23/13
- Applying Lean Six Sigma Principles in a Clinical Setting, Clinical Trial Oversight Summit for Auditors/Monitors, Boston, MA, 06/04/12 - 06/07/12
- Utilizing Central IRBs, Onsemble Fall Conference, Madison, WI, 08/01/10
- Investigator Meeting, Allergan, Munich, Germany, 03/01/08
Publications
- CITI Module: Overview of Clinical Research Billing, Clinical Research: An Introduction, 09/28/21
- Good Financial Practice and Clinical Research Coordinator Responsibilities, MJackson, Seminars in Oncology Nursing, Vol 36, No 2, 04/01/20, 150999
- Internal Financial Audit and Quality Assurance, MJackson, DStahl, Manual for Clinical Trials Nursing, Oncology Nursing Society, 3rd edition, 01/01/16, 199-204
- Research staff turnover and participant adherence in the Women’s Health Initiative, MJackson, RChlebowski, NBerman, MHuber, LSnetsezlar, IGranek, KBoe, CMilas, JSpivak, Journal of Controlled Clinical Trials, 24, 01/01/03, 422-435
- Prospective Evaluation of Two Recruitment Strategies for a Randomized Controlled Cancer Prevention Trial, RChlebowksi, RMenon, RChaisanguanthum, MJackson, Journal of the Society for Clinical Trials, 12/01/10, 7, 6, 744-748
Continuing Education
- Diversity, Inclusion, Equity Training, MLH, 01/01/22
- Transformational Healthcare Champion LSS Training, UCSD, 01/01/18
- The Psychology of Style in Business: Why it Matters, Association of Image Consultants International, 01/01/15
- Lean Six Sigma Green Belt Training, City of Hope, 01/01/10
- Project Management Course, Allergan/UCI, 01/01/08
- Clinical Trial Monitoring Lecture Series and Workshop, Allergan, 01/01/07
- Preparation of FDA Submissions and Communications with FDA- 2 Day Workshop, Amgen, 01/01/06
Honors
- City of Hope, Received a personal thank you note from CEO for work on pre-FDA audit
- Allergan, Award of Excellence- Processing Mapping
- Amgen, Award of Excellence- Patient Retention Program
- California State University, Dominguez Hills, Delta Mu Delta National Honor Society
- Community College of Allegheny County, Phi Theta Kappa National Honor Society
Volunteer Experience
- Life Church, School Food Ministry, Memphis, TN, 11/01/19 - 03/01/20
- The Rock Church, Hospitality Team, San Ysidro, CA, 03/01/17 - 10/01/19
- One Community Church, Usher, Plano, TX, 08/01/13 - 03/01/16
- Crossroads Christian Church, Offering and Communion Team Leader and Usher, 11/01/09 - 06/01/13
- Ventura County Mission, Food Service, 03/01/07 - 08/01/07
Hobbies and Interests
- Ballroom dancing
- Kayaking
- Pickleball
- Hiking
- Reading and forever learning
Timeline
Director
A.T. Still Research Institute, ATSU
03.2023 - Current
President & Senior Director
Children’s Foundation Research Institute
10.2019 - 02.2023
Director, Clinical Research Billing, Revenue Cycle
University of California
06.2016 - 05.2019
Director, Research Services and Finance
Parkland Hospital
07.2013 - 06.2016
Director, Clinical Research Administration and Services
City of Hope
01.2009 - 06.2013
Principal Clinical Research Associate
Allergan Inc.
09.2007 - 01.2009
Clinical Trial Specialist
Amgen Inc.
09.2005 - 08.2007
Clinic Manager/Project Director
Harbor-UCLA Research & Education Institute
06.1996 - 08.2005
Research Interviewer
Emory University
01.1992 - 01.1996
Research Specialist II
University of Pittsburgh
01.1987 - 01.1992
Ph.D. - Health Sciences
Touro University International
Master’s - Business Administration
California State University, Dominquez Hills
B.S. - Applied Business and Management
Azusa Pacific University
A.S. - Dietetics
Community College of Allegheny County
Certified Health & Life Coach -
Health Coach Institute
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