Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Dominguez

Los Angeles,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

5
5
years of professional experience

Work History

Caregiver

Dina Hurwitz
Los Angeles, CA
10.2023 - Current
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Provided emotional support to clients during difficult times.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Built strong and trusting rapport with clients and loved ones.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Call Center Team Lead and Sales Representative

Global.com
Belize City, Belize
07.2019 - 11.2022
  • Provided coaching and guidance to call center team members on customer service skills.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Negotiated deals and handled complaints or objections.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Oversaw daily operations of call center team, ensuring adherence to performance standards.
  • Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.

Sales Associate

Acquire Media
  • Monitored incoming calls, emails, and chat messages for quality assurance purposes.
  • Managed customer concerns with calm demeanor and knowledgeable service.
  • Managed escalated customer complaints, ensuring timely and effective resolution.
  • Maintained accurate records of all sales and prospecting activities.
  • Analyzed customer feedback to improve products and services.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Greeted customers to determine wants or needs.
  • Computed purchases and received and processed cash or credit payment.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

Some College (No Degree) -

LA SKILLS ACADEMY
Los Angeles, CA
07-2024

General Studies -

Belize High School
Belize
06-2016

Skills

  • Meal Preparation
  • Caring Companionship
  • Direct Patient Care
  • Respectful and Compassionate
  • Elderly Care
  • Personal Hygiene Assistance
  • Supportive Companionship
  • Compassionate Care
  • Heavy Lifting
  • Flexible Schedule
  • Dependable and Responsible
  • Emotional Support
  • ADL Assistance
  • Behavioral Management

Timeline

Caregiver

Dina Hurwitz
10.2023 - Current

Call Center Team Lead and Sales Representative

Global.com
07.2019 - 11.2022

Sales Associate

Acquire Media

Some College (No Degree) -

LA SKILLS ACADEMY

General Studies -

Belize High School

Similar Profiles

CREATE PROFILE
Andrea Dominguez