Dream Laurent
Orlando,FL
Summary
.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Twin View |Fine Dining Restaurant|
11.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Hostess
Space 220 |Fine Dining Restaurant|
12.2022 - 01.2024
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Sales Associate
Marshalls
02.2022 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier
Zaxby’s
08.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Arts - Business Administration And Management
Valencia College
Orlando, FL08.2027
High School Diploma -
Windermere Highschool
Windermere, FL05.2023
Skills
- Customer Service
- Strong multitasking
- People Person
- Active Learning
- Complex Problem-Solving
Timeline
Restaurant Hostess
Twin View |Fine Dining Restaurant|
11.2023 - Current
Hostess
Space 220 |Fine Dining Restaurant|
12.2022 - 01.2024
Sales Associate
Marshalls
02.2022 - 04.2022
Cashier
Zaxby’s
08.2020 - 12.2020
Bachelor of Arts - Business Administration And Management
Valencia College
High School Diploma -
Windermere Highschool
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