Dream Sanders
Relocating To Philadelphia, PA
Summary
Customer-focused Customer Service Associate with 2 years of experience in enhancing customer satisfaction and achieving sales targets. Proven ability to support team dynamics and ensure efficient front-end operations. Recognized for responsiveness to customer needs and fostering a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Front End Cashier Assistant
Whole Foods Market Inc
Mount Pleasant, SC
08.2025 - Current
- Answers phone calls & provides exceptional customer service during high-volume shopping periods.
- Processes transactions efficiently using point-of-sale systems.
- Ensures a clean and organized cashier area, enhancing customer experience.
- Packs products for customers efficiently at checkout.
- Restocks workstation supplies and notifies management of out-of-stock items to maintain operational efficiency.
- Offer customers carry-out service at the completion of the transaction.
- Cross-trained in various departments to ensure smooth operations (In-store Shopping, POS Operations, Stocking).
- Retrieves and arranges shopping carts from the parking lot for customer use.
- Trained new cashier staff on register operations, customer service techniques, & CA responsibilities.
Customer Service Associate
Walmart
Summerville, SC
09.2024 - 04.2025
- Handled 100 inbound calls daily, addressing customer product inquiries and providing quick solutions to enhance customer experience.
- Answered customer questions and concerns, provided technical product information, and recorded customer satisfaction survey ratings to improve support.
- Reviewed customer interactions regularly, utilized feedback to enhance service protocols and improve satisfaction ratings by 15%.
- Processed customer returns and exchanges according to store policy.
- Monitored front-end operations to ensure security and safety protocols were followed.
Temporary Pharmacy Cashier
CVS Health
Summerville, SC
07.2024 - 10.2024
- Processed transactions using POS system while delivering quality customer service to enhance shopping experience.
- Educated customers on product offerings, ensuring informed choices related to pharmacy and other products.
- Stocked and organized prescriptions efficiently, ensuring timely access for customers and smooth pharmacy operations.
- Utilized visualization skills to effectively operate pharmacy computer software.
- Followed safe cash security procedures and recognized store/pharmacy safety policies.
Customer Order Specialist
Home Depot
Summerville, SC
10.2023 - 07.2024
- Oversaw order management for goods and services, ensuring timely fulfillment and customer satisfaction.
- Engaged with customers to confirm accuracy of orders and information, enhancing overall service quality.
- Delivered prompt customer service by proactively addressing needs and providing tailored solutions.
- Assisted customers with online ordering, returns, and pick-up reservations.
- Utilized strong visualization skills to effectively navigate the POS software during customer transactions.
- Processed checkout and payment transactions and ensured inventory accuracy.
- Presented information and necessary tools to sell an entire project.
Education
General Studies -
Cyber Academy of South Carolina
Greenville, SC01-2025
Skills
- Point of Sale
- Cash Handling
- Transaction Management
- Retail Operations
- Customer Service & Retention
- Customer Engagement
- Order Processing
- Inventory Control
- Stock Management
- Product Knowledge
- Visual Merchandising
- Promotional Strategies
- Retail
- Salesforce
- CRM Software
- Omni Software
- Data Entry
- Microsoft Office
- Scheduling
- Time Management
- Detail-Oriented
- Flexibility
- Adaptability
- Negotiation
- Conflict Resolution
- Phone Etiquette
- Written & Verbal Communication
- Coachability
- Customer Engagement
- Order Processing
- Customer relationship management
Volunteer Experience
Part-Time Volunteer Crisis Counselor - Crisis Hotline (Current)
- Completed 15 unit hours of training program during onboarding.
- De-escalated situations with compassion and empathy, provided emotional support, built relationships, ensured caller safety, and contributed to 17% reduction in attempted suicides/self-harm.
- Provided emotional support to individuals in crisis situations.
- Conducted active listening sessions to identify client needs.
- Developed and maintained confidential case notes for each interaction.
Timeline
Front End Cashier Assistant
Whole Foods Market Inc
08.2025 - Current
Customer Service Associate
Walmart
09.2024 - 04.2025
Temporary Pharmacy Cashier
CVS Health
07.2024 - 10.2024
Customer Order Specialist
Home Depot
10.2023 - 07.2024
General Studies -
Cyber Academy of South Carolina