Dreama James
Charlotte,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
08.2023 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Explained mail regulations, policies or procedures to postal customers.
- Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system.
Customer Success Manager
Lightner Enterprise
03.2021 - 08.2023
- Monitored logistical metrics in order to communicate and maximize productivity for drivers routing delivery.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Conducted regular performance reviews for team members, identifying areas for improvement and offering constructive feedback.
- Drove continuous improvement initiatives within the customer success function, consistently aiming for excellence in service delivery and client satisfaction.
- Developed training programs to enhance employee skills and knowledge, ultimately boosting overall team performance.
Delivery Driver
Fossa Services
10.2019 - 03.2021
- Safely loaded commercial vehicle with packages, weighing up to 50 lbs
- Ensured safe operation of delivery vehicle by complying with federal and state regulations
- Delivered packages to residential properties in neighboring cities with exceptional customer service.
- Communicate with customers regarding specific delivery status and instruction via text/phone call on package deliveries
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Customer Service Cashier
Food Lion
05.2015 - 12.2018
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Bachelor of Arts - Communication Studies
Elizabeth City State University
Elizabeth City, NC12.2017
Skills
- Conflict Resolution
- Customer Insights
- Regulatory Compliance
- Quality Control
- Adaptability
- High Accuracy
- Quality Assurance
- Interpersonal Communication
- Computer Literacy
- Strong Work Ethic
- Maintaining Confidentiality
- Effective Communication
Timeline
City Carrier Assistant
United States Postal Service, USPS
08.2023 - Current
Customer Success Manager
Lightner Enterprise
03.2021 - 08.2023
Delivery Driver
Fossa Services
10.2019 - 03.2021
Customer Service Cashier
Food Lion
05.2015 - 12.2018
Bachelor of Arts - Communication Studies
Elizabeth City State University