Dreama Lucas
Milwaukee,WI
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Aurora Health Care
05.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
- Served as a reliable souce of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel
Help
Catherine Staat
08.2016 - Current
- Transported clients for medical and personal outings.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Teacher
Harry & Rose Samson Family Jewish Community Center
09.2016 - 02.2023
- Created and developed lesson plans to meet child's development needs
- Participated in parent teacher conference to discuss developments of child and increase support.
- Implemented reading and writing workshops to increase literacy development and support school reading programs.
- Developed and implemented classroom routines to address varying class needs
- Helped the class explore concepts with engaging, learning-focused activities.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Facilitate child engagement for children enrolled in the Gan Ami Program
Intern
Dismas Ministry
01.2020 - 05.2020
- Evaluated customer needs and feedback to drive product and service improvements.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Conducted regular reviews of operations and identified areas for improvement.
- Explored new technologies and approaches to streamline processes.
- Gathered, organized and input information into digital database.
- Sorted and organized files, spreadsheets, and reports.
Grooming Agent
Airport Terminal Services Inc
06.2016 - 08.2016
- Informed clients of policies and procedures.
- Adopted customer feedback in process and system improvement initiatives.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Increase health and safety management metrics by over 15% by ensuring that all employees are made aware of the regulatory compliance measures
Education
Bachelor of Science - Criminal Justice
Cardinal Stritch University
Milwaukee, WI05.2020
Skills
- Group Learning Mechanics
- Activity Planning
- Behavioral Skills Development
- Early Childhood Education
- Microsoft Proficiency
- Verbal and Written Communication
- Filing Experience
- Customer Service
- Interoffice Communications
- Data Entry
Certification
- First Aid/CPR Certified
- Medical Assistant Certification - Enrolled 12/3/2022 - Completed 4/10/2023
Timeline
Patient Service Representative
Aurora Health Care
05.2023 - Current
Intern
Dismas Ministry
01.2020 - 05.2020
Teacher
Harry & Rose Samson Family Jewish Community Center
09.2016 - 02.2023
Help
Catherine Staat
08.2016 - Current
Grooming Agent
Airport Terminal Services Inc
06.2016 - 08.2016
Bachelor of Science - Criminal Justice
Cardinal Stritch University
- First Aid/CPR Certified
- Medical Assistant Certification - Enrolled 12/3/2022 - Completed 4/10/2023
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