Dreama Malizia
Coral Springs,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Shift Leader
Laspadas Original Hoagies
Coral Springs
08.2017 - Current
- Supervised daily operations and ensured adherence to quality standards.
- Trained new staff on customer service protocols and food preparation techniques.
- Managed inventory levels and conducted regular stock checks to minimize waste.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
Supervisor
BurgerFi
Coral Springs, FL
02.2014 - 07.2016
- Oversee team members, delegate duties, and assist with opening or closing procedures.
- Train new employees, provide ongoing coaching, and assist with staff scheduling.
- Interact with customers, provide a welcoming hospitality experience, and resolve any complaints promptly.
- Maintain strict food safety, sanitation standards, and quality control.
- Assist management with inventory management and monitoring labor & food costs.
Senior Sandwich Artist Pro
Subway
Coral Springs, FL
02.2012 - 03.2014
- Trained and mentored team members on sandwich preparation techniques and customer service standards.
- Ensured adherence to food safety regulations and quality control measures across all food handling procedures.
- Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
- Increased sales through upselling techniques and suggesting popular menu items to customers.
- Provided exceptional customer service by promptly addressing guest concerns, resulting in increased repeat business.
- Collaborated with team members during busy periods to maintain efficient workflow, ensuring minimal wait times for customers.
Education
GED -
J. P. Taravella High Community School
Coral Springs2014
Skills
- Positive attitude
- Strong verbal and written communication
- Motivational leadership
- Conflict resolution
- Policy enforcement
Timeline
Shift Leader
Laspadas Original Hoagies
08.2017 - Current
Supervisor
BurgerFi
02.2014 - 07.2016
Senior Sandwich Artist Pro
Subway
02.2012 - 03.2014
GED -
J. P. Taravella High Community School