Dreama Mcdaries
Burlington,NC
Summary
Dynamic manager with a proven track record at The Old Sharkeys Grill, enhancing team productivity and customer satisfaction through effective staff training and relationship building. Skilled in operations management and decision-making, I successfully improved service protocols, achieving significant cost savings while fostering a collaborative and engaged workplace culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
The Old Sharkeys Grill
09.2011 - Current
- Accomplished multiple tasks within established timeframes.
- Led team to enhance productivity and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered high-quality service by addressing customer issues efficiently.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Graham High
Graham, NC06.1992
Skills
Decision-making
Time management
Team leadership
Customer service
Relationship building
Staff training and development
Operations management
Verbal and written communication
Documentation and reporting
Certification
Serve Safe
Timeline
Manager
The Old Sharkeys Grill
09.2011 - Current
High School Diploma -
Graham High