Dreama Mcdaries
Burlington,NC
Summary
Dynamic manager with a proven track record at The Old Sharkeys Grill, enhancing team productivity and customer satisfaction through effective staff training and relationship building. Skilled in operations management and decision-making, I successfully improved service protocols, achieving significant cost savings while fostering a collaborative and engaged workplace culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
The Old Sharkeys Grill
09.2011 - Current
- Accomplished multiple tasks within established timeframes.
- Led team to enhance productivity and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered high-quality service by addressing customer issues efficiently.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Graham High
Graham, NC06.1992
Skills
Decision-making
Certification
Serve Safe
Timeline
Manager
The Old Sharkeys Grill
09.2011 - Current
High School Diploma -
Graham High