Dreama Thomason
Central,SC
Summary
I’m a vibrant and adventurous person who loves to explore new experiences and embrace challenges. My enthusiasm for life shines through in everything I do, whether it’s trying out new hobbies, meeting new people, or diving into thrilling activities. I have a knack for making everyday moments special and turning ordinary days into extraordinary adventures. With a positive attitude and a curious spirit, I’m always ready for the next exciting chapter in my life!
Overview
3
3
years of professional experience
Work History
Operator
Itron
01.2025 - Current
- Developed gas and electrical meters for enhanced performance
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Increased overall product quality through meticulous attention to detail during operation processes.
Customer Engagment Specialist
Ryobi Tools
08.2024 - 01.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented data-driven strategies to personalize interactions with customers, fostering stronger connections and promoting brand advocacy.
- Successfully managed multiple projects simultaneously by prioritizing tasks, streamlining workflows, and delegating responsibilities to the appropriate team members.
- Managed escalated cases professionally, liaising between clients and internal departments for optimal outcomes.
- Handled high volume of engagements and fast pace of cloud computing market.
- Complied with corporate policies and promoted and followed company initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Case Manager
Cinch
02.2024 - 07.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Floor Associate
Ulta
02.2024 - 06.2024
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Answered questions about store policies and addressed customer concerns.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Hospitality Specialist
Westbrook Hospitailty
09.2022 - 01.2024
- Collaborated with various team members to meet guests' requests.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- BoostedAirbnb quality and service scores by motivating and supporting guest services and housekeeping employees.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Trained and supervised staff to provide highest level of customer service.
Education
Associate of Science - Radiology
Greenville Technical College
Greenville, SC05-2025
High School Diploma -
Pennfoster
Scranton, PA10-2020
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Efficient multitasking
- Hand and power tools
- Production work
- Machine setup
- Production procedures
- Quality assurance
- serving
- Data entry
- Materials handling
- Manufacturing procedures
- Customer service
- Strong work ethic
- Teamwork and communication
- Positive attitude
- Good communication
- Punctual and reliable
- Following instructions
Timeline
Operator
Itron
01.2025 - Current
Customer Engagment Specialist
Ryobi Tools
08.2024 - 01.2025
Case Manager
Cinch
02.2024 - 07.2024
Floor Associate
Ulta
02.2024 - 06.2024
Hospitality Specialist
Westbrook Hospitailty
09.2022 - 01.2024
Associate of Science - Radiology
Greenville Technical College
High School Diploma -
Pennfoster
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