Summary
Overview
Work History
Education
Skills
Clinical Site Rotations
Timeline
Generic

DREAMA YOST

Trinity

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

Sun Delivery Inc.
11.2022 - 12.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Investigated and resolved customer inquiries and complaints quickly.

Certified Dental Assistant

Triad Kids Dental
08.2021 - 04.2022
  • Supported children''s emotional growth through empathetic listening and addressing individual needs.
  • Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
  • Promoted a positive environment for patients and staff through effective communication and teamwork.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared treatment rooms efficiently, adhering to strict sanitation guidelines to ensure patient safety.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on proper oral hygiene practices to maintain good oral health between visits.
  • Collaborated with team members to provide seamless care during high-volume periods, minimizing wait times for patients.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared and sterilized instruments and materials for use by dentists.

Certified Nursing Assistant

High Point Medical Center
02.2018 - 10.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Diploma - Medical Billing and Coding

Guilford Technical Community College
Jamestown, NC
07.2025

Diploma - Dental Assisting

Guilford Technical Community College
Jamestown, NC
05.2021

Skills

  • Customer service
  • Data entry
  • Call center experience
  • Complaint handling
  • Problem resolution
  • Relationship building
  • Product knowledge
  • Appointment scheduling
  • Documentation and reporting
  • Time management
  • Multitasking and organization
  • Empathy and patience
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Email communication
  • Phone etiquette
  • Task prioritization
  • Punctuality and reliability
  • Call logging
  • Computer skills
  • Teamwork and collaboration
  • Microsoft office
  • Remote office availability
  • Document and records management

Clinical Site Rotations

  • Vivid Dental, General Dentist
  • Dr. Warr, Pediatrics March
  • Dr. Basil, Orthodontist
  • Mitchell and Bell, Orthodontist
  • Carolina Surgical institute, Oral surgery

Timeline

Customer Care Representative

Sun Delivery Inc.
11.2022 - 12.2023

Certified Dental Assistant

Triad Kids Dental
08.2021 - 04.2022

Certified Nursing Assistant

High Point Medical Center
02.2018 - 10.2019

Diploma - Medical Billing and Coding

Guilford Technical Community College

Diploma - Dental Assisting

Guilford Technical Community College

Similar Profiles

CREATE PROFILE