Dreamer D Coburn
Norfolk,VA
Summary
Energetic Operations Leader with 15 years of experience in developing and implementing effective training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs.
Overview
18
18
years of professional experience
Work History
Operations Manager
Dicks Sporing Goods
Chesapeake, VA
03.2021 - Current
- Directs the day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan, staffing and profitability goals.
- Recruits, hires and trains new employees on application of projects, customer relations and customer service.
- Organizes and conducts on-the-job training sessions for new employees.
- Analyzes sales data and identified opportunities for increased efficiency through improved employee performance.
- Meets with peers to identify talent gaps and determine individual learning plans identified during training sessions.
- Collaborates with other departments to ensure that all training materials were up-to-date and accurate.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Development and delivering training programs to improve customer service skills and employee retention.
- Developed strategies to increase team morale by recognizing achievements and providing rewards when appropriate.
- Managed content development for meeting and conference agendas.
Store Manager
Save-A-Lot
Norfolk, Va.
04.2012 - 02.2021
- Responsible for budgeting and sales forecasting.
- Collaborates with District Manager, Store Managers and vendors to solve complex district issues and to support operational needs.
- Consistently met weekly sales and labor goals by identifying opportunities to improve company profits through training opportunities and shrink control.
- Processing of paperwork including invoices, schedules, product orders, credits and returns, payroll, cash worksheets, and expense reports.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Provided support to store managers in developing their teams' operational abilities.
- Evaluated current systems used by stores in order to develop more efficient methods of completing tasks and making recommendations as needed
Merchandising/Sales Floor Manager
Target
Chesapeake, VA
06.2006 - 04.2012
- Successfully managed a $40 million dollar store via demonstrated ability to make independent judgement and decisions.
- Ensured store sales and payroll goals were met, while maintaining expense control.
- Provided feedback, coaching, mentoring and recognition to employees.
- Recruited, selected, developed, promoted and relieved employees when appropriate.
- Planned and coordinated work assignments, daily duties, time management concepts and implemented new policies.
- Managed the brand of the store by ensuring the timely merchandising and completion of all weekly planograms, sales planner, adjacency's and price changes.
- Identified key skill gaps in distribution safety and created training classes to effectively educate target individuals.
- Organized and lead a career fair to expedite staffing needs for a store remodel.
- Led, hired, trained, and collaborated with various construction employees, team members and management to complete a total store remodel.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Education
Bachelor of Science - Business Administration and Management
Old Dominion University
Norfolk, VA12-2009
Skills
- Business Operations management
- Process improvement strategies
- Program Management
- Human resource management systems
- Full life cycle recruiting and hiring
- Employee development and training
- Leadership Development
- Training Method Development
- Performance management
- Microsoft Office and Teams
- Sensitive material handling
- Special events Coordinator
- Payroll and workforce management
Accomplishments
- Essentials of Leadership- Program designed to improve a leaders decision-making, communicating, adaptability and problem solving skills.
- Human Resources- How to successfully onboard new employees, talent management, employee training and engagement and effectively collect, store and analyze performance data.
- Proficient in Taleo, Workday, Kronos UKG and Legion human resource systems.
- Food Safety- Certified 4/2019
Timeline
Operations Manager
Dicks Sporing Goods
03.2021 - Current
Store Manager
Save-A-Lot
04.2012 - 02.2021
Merchandising/Sales Floor Manager
Target
06.2006 - 04.2012
Bachelor of Science - Business Administration and Management
Old Dominion University