Dreanne Whitecalf
Houston,TX
Summary
Highly efficient HR/Payroll Coordinator offering 10 years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting and employee records management. Adaptable and strategic with strong proficiency in Paylocity and Workday.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Assistant/Payroll Coordinator
Fila-Mar Energy Services, LLC
Houston, TX
07.2023 - Current
- Utilize time management by efficiently processing payroll for up to 200 employees using Paylocity
- Facilitate employee benefits, including enrollment, changes, and communication
- Ensure compliance with federal, state, and local labor laws and regulations
- Brainstormed and initiated programs that impact the company
- Run reports for other departments that include data for OSHA reporting, billable hours, year-end reports, and others
- Successfully lead HR functions, including onboarding, offboarding, and employee records management
- Assist with HR projects and initiatives, demonstrating a proactive and flexible approach
- Maintain accurate and confidential employee records within the HRIS.
Operations Supervisor/HR Assistant
Vroom
Houston, TX
08.2019 - 05.2023
- QA deals sent from funding/finance consultants via Salesforce for accuracy and legal compliance by reviewing and updating stipulations in RouteOne
- Completed daily employee production logs and KPI's for reporting and measurement of production in excel and google sheets
- Resolved escalated customer complaints and inquiries
- Interviewed, trained employees, and implemented policies and procedures to help conceptualize the contract process
- Eliminated fraudulent activity by 30% to increase revenue and lowered customer retention by 25%
- Approved employee payroll/time sheets to ensure accuracy
- Presented employee appraisal reviews to employees quarterly
- Collaborated with Director of Operations to improve processes and provide feedback
- Promoted from document specialist to Supervisor within a year and was named Subject Matter Expert within a year of my role.
Administrative Clerk
City of Deer Park
Deer Park, TX
01.2018 - 08.2019
- Issued permit applications and permits to residents
- Routed customer inquiries to different departments
- Scanned and uploaded documents to Energov for resident inquiries
- Scheduled Commercial/Residential inspections
- Directed and responded to online citizen requests via Energov
- Purchased supplies and logged expense reports for public works department
- Completed Journal Entries for Expense accounts
- Submitted Payroll/Time sheets for more than 100 employees
- Conducted behavioral interviews and trained new hires.
Shift Supervisor
PLS Check Cashers
Houston, TX
11.2016 - 03.2017
- Provided leadership to ensure the store delivered outstanding customer service and met all operating objectives, sales and financial goals and followed company guidelines
- Performed all duties of a CSA plus assisted the Assistant Store Manager with the day-to-day operations of the store
- Built relationships with customers to ensure continued business
- Developed and motivated the store employees to exceed internal and external customer service
- Ensured compliance with federal, state and local regulations
- Processed transactions-maintained cash drawers and cash handling procedures
- Marketing within the community to increase market share and store revenues
- Assisted the Store Manager with controlling labor hours, cash, store audits, and shrinkage.
Xfinity Sales Professional
Xfinity
Houston, TX
01.2015 - 01.2016
- Demonstrated an advanced knowledge of Comcast products, promoting and selling offerings to individual customers by knocking on every door within assigned territory
- Presented options thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, voice and XFINITY Home services
- Effectively communicates and develops rapport with customers to make customer tailored recommendations
- Met and exceeded sales goals as established by the local market
- Demonstrated a consistent record of success in residential canvassing sales environment with emphasis on business to consumer sales.
Sales Consultant
CarMax
Houston, TX
01.2013 - 01.2015
- Sold vehicles and accessories to customers by building rapport and relationships with current and potential customers
- Sold warranties and extended service plans
- Submitted loan applications and stipulations to banks for funding
- Responded to leads via e-office
- Submitted purchase appraisals for acquisition of vehicles
- Consulted with customers based on discovering their needs to present a customer tailored recommendation.
Education
Human Resource Management -
Houston Community College
High School Diploma -
J. Frank Dobie High School
Skills
- Detail-Oriented
- Microsoft Suite
- Salesforce
- Benefits Coordination
- HR Policies
- Talent Management
- Compensation/Payroll
- Administrative duties
- Customer complaints
- Permit applications
- Resource management
- Excel spreadsheets
- Timesheet review
- People Operations
- Customer service
- Expense reports
- Journal entries
- Human resources
- Microsoft suite
- Human resource
- Loan documents
- Microsoft word
- Spreadsheets
- Offboarding
- Labor laws
- PowerPoint
- Finance
- Benefits Enrollment
- Workday
- HRIS
- ADP
- Quality Assurance
- Accounting
- File Maintenance
- Employee Relations
Certification
Professional in Human Resources, LinkedIn
Volunteer Experience
Labor Volunteer, Houston Food Bank
Timeline
HR Assistant/Payroll Coordinator
Fila-Mar Energy Services, LLC
07.2023 - Current
Operations Supervisor/HR Assistant
Vroom
08.2019 - 05.2023
Administrative Clerk
City of Deer Park
01.2018 - 08.2019
Shift Supervisor
PLS Check Cashers
11.2016 - 03.2017
Xfinity Sales Professional
Xfinity
01.2015 - 01.2016
Sales Consultant
CarMax
01.2013 - 01.2015
Human Resource Management -
Houston Community College
High School Diploma -
J. Frank Dobie High School
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