Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
DreDasha Edenfield

DreDasha Edenfield

Jacksonville,FL

Summary

Dynamic and results-oriented Customer Service Representative with a proven track record at Intouch. Excelled in problem resolution and relationship building, enhancing client satisfaction by 30%. Skilled in critical thinking and call management, adept at transforming customer challenges into positive experiences through effective communication and active listening.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Intouch
04.2023 - 01.2025

Sales Associate

Navy Exchange
06.2021 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Kathleen High School
Lakeland, FL
05.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Client relations
  • Professional telephone demeanor
  • Call center operations
  • Call management
  • Team development
  • De-escalation techniques
  • Prioritization
  • Live chat support
  • Product sales
  • Retail store support

Timeline

Customer Service Representative

Intouch
04.2023 - 01.2025

Sales Associate

Navy Exchange
06.2021 - 01.2023

Kathleen High School
DreDasha Edenfield