Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dreida Rodriguez

Summary

Dynamic sales professional with a proven track record at Subaru, enhancing customer satisfaction and leveraging social media to boost sales. Skilled in CRM software and adept at relationship building, I excel in creating strategic plans that result in significant sales increases. Specialize in turning client interactions into long-term loyalty through expert negotiation and personalized service.

Overview

10
10
years of professional experience

Work History

Sales Advisor

Joyeria
02.2012 - 01.2013
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Sales Specialist

Kellie's Auto
01.2013 - 12.2018
  • Matching customers with the best car for their needs/ Educating customers with car features, warranties, and pricing options .
  • Negotiating prices and trade-in.
  • completing sales contracts.
  • Following up with customers after they purchase.
  • Completing reports to provide information on sales to management , Assisting with the setup of the showroom and displays.

Sales Agent

Subaru
05.2018 - 12.2021
  • Leveraged social media platforms to engage prospective buyers, showcasing available vehicles and special promotions effectively.
  • Enhanced customer satisfaction by providing timely product demonstrations and addressing concerns promptly.
  • Conducted thorough competitor analyses to consistently stay ahead of rival dealerships in terms of pricing, incentives, and marketing tactics employed.
  • Assisted in the development of promotional materials for advertising campaigns targeting specific demographics or geographic regions.
  • Negotiated win-win deals between dealership and customers, fostering long-term loyalty and trust.
  • Collaborated with management on setting performance goals, regularly reviewing progress and adjusting strategies accordingly to achieve desired results.
  • Increased repeat business through diligent follow-up, attentive service, and personalized communication with past clients.
  • Organized regular training sessions for junior sales representatives to improve their product knowledge and selling techniques.
  • Boosted sales revenue by establishing strong relationships with clients and identifying their specific needs.
  • Utilized CRM systems to track client interactions, manage leads effectively and ensure a seamless sales process from initial inquiry through final purchase.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Hawkeye Community College
Waterloo, IA
10.2011

Skills

  • Resilience Under Pressure
  • Sales Presentations
  • Networking
  • Sales Strategies
  • Social Media Marketing
  • CRM Software Usage
  • Performance Tracking
  • Sales software proficiency
  • Industry Expertise
  • Records Management
  • Strategic Planning
  • Contract Negotiations
  • Point of sale operation

Languages

Spanish
Native or Bilingual

Timeline

Sales Agent

Subaru
05.2018 - 12.2021

Sales Specialist

Kellie's Auto
01.2013 - 12.2018

Sales Advisor

Joyeria
02.2012 - 01.2013

Hawkeye Community College

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Dreida Rodriguez