Summary
Overview
Work History
Education
Skills
Timeline
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Dreka Berry

Los Angeles,CA

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

20
20
years of professional experience

Work History

Team Lead

Vxi Global Solution
Los Angeles
05.2013 - Current
  • Held weekly team meetings to inform team members on company news and updates
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Conducted regular reviews of operations and identified areas for improvement
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Retail Service Specialist

Auto Club Of Southern California
Long Beach
10.2003 - 08.2010
  • Handle customer inquiries, complaints and billing questions
  • Counsel members who request information on club financial products
  • Convert basic memberships, process changes to membership files
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Operated cash registers to accurately process payments from customers.

Paraeducator, Special Education

  • Responding to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution
  • Interacted physically and verbally with students throughout each day
  • Assisted in planning field trips and extracurricular activities that catered to the unique interests of special education students
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Education

Early Childhood Special Education -

Long Beach City College
03.2024

Diploma -

Carson High School
06.1984

Skills

  • Performance monitoring
  • Trend tracking
  • Coaching and Mentoring
  • Performance Improvement
  • Complaint resolution

Timeline

Team Lead

Vxi Global Solution
05.2013 - Current

Retail Service Specialist

Auto Club Of Southern California
10.2003 - 08.2010

Paraeducator, Special Education

Early Childhood Special Education -

Long Beach City College

Diploma -

Carson High School

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Dreka Berry