Drelan Martin
Plano,TX
Summary
Insightful Insurance Sales Agent bringing 5 years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales
Mane Man Hair Boutique
2015.01 - Current
- Inventory management
- Account management
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Worked with sales team during sales process and assisted with business requirement gathering.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales 48%.
- Regulating prices and stocking
- Managing multiple locations (Area Supervisor).
Life Insurance Agent
PHP Agency
2019.08 - 2024.05
- Help people have a better understanding on why having life insurance is crucial and beneficial to their lives and the ones that come after
- Educate, inform, and sell life insurance to those who need it from the lowest amount of coverage to the highest amount of coverage.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Maintained high standards of customer service by building relationships with clients.
- Promoted products and services using upselling and other sales strategies.
Subject Matter Expert
Genpact LLC
2017.06 - 2020.02
- Developer, modifying and maintaining broad/complex computer systems
- Subject Matter Expert- Consulting across business operations, providing mentorship, and contributing specialized knowledge
- Identifying areas where technical solutions would improve business performance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Installed, configured, and monitored new system features based on user needs.
Overnight Manager
QuikTrip
2016.07 - 2019.09
- Greet customers in a friendly and professional manner, providing excellent customer service
- Operate cash registers to process payments for merchandise and services
- Stock shelves with products, ensuring that all items are properly labeled and priced
- Assist customers with locating items, answering questions about product availability and pricing.
Call Center Representative
TeleTech Holdings
2017.10 - 2018.12
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Call Center Representative
FEMA
2017.02 - 2017.12
- Digital marketing
- Taking customer calls and answering questions or addressing any concerns they may have
- Handling many inbound and outbound calls to and from customers
- Listening to customers needs or issues and providing helpful solutions to their problems
- Tracking orders and processing order form compilation
- Recognizing ongoing customer call trends, acting on them, and communicating the situation to management.
Shift Lead
Boston Market
2014.01 - 2016.01
- Overseeing operations when the manager is absent
- Assigning duties to staff during shifts
- Providing customer service and managing complaints.
Education
Diploma in Basic education -
Plano Senior High School
Plano, TX01.2015
Skills
- Building Relationships
- Email Marketing
- Referral management
- Insurance Policy Sales
- New Agent Training
- Client Account Management
- Upselling strategies
- Policy Management
- Underwriter Collaboration
- Insurance sales expertise
- Continuing education
- Financial Planning
- Appointment Scheduling
- Lead prospecting
- Negotiation Tactics
Certification
- Life Insurance
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Life Insurance Agent
PHP Agency
2019.08 - 2024.05
Call Center Representative
TeleTech Holdings
2017.10 - 2018.12
Subject Matter Expert
Genpact LLC
2017.06 - 2020.02
Call Center Representative
FEMA
2017.02 - 2017.12
Overnight Manager
QuikTrip
2016.07 - 2019.09
Sales
Mane Man Hair Boutique
2015.01 - Current
Shift Lead
Boston Market
2014.01 - 2016.01
Diploma in Basic education -
Plano Senior High School
- Life Insurance
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