Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dre'Laun Alexander

Dre'Laun Alexander

Columbus,OH

Summary

Dynamic customer service professional with a proven track record at Target, excelling in customer education and problem-solving. Adept at processing financial transactions and fostering team collaboration, I consistently enhance guest experiences while maintaining accurate documentation and reporting. Committed to promoting loyalty programs and ensuring customer satisfaction.

Overview

5
5
years of professional experience

Work History

Guest Advocate

Target
Columbus, OH
09.2024 - Current
  • Educated guests on current promotions and loyalty programs available.
  • Resolved guest concerns promptly while maintaining a positive experience.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Processed online orders using point-of-sale systems.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Sales Representative

At Home
Snellville, GA
06.2020 - 12.2021
  • Engaged customers to understand their needs and preferences.
  • Maintained store presentation by organizing displays and inventory.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained accurate records of all sales and prospecting activities.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma -

Shiloh High School
Snellville, GA
07-2024

High School Diploma -

South High School
Columbus, OH
07-2024

Skills

  • Customer education
  • Team collaboration
  • Active listening
  • Time management
  • Problem solving
  • Effective communication
  • Customer service
  • Emergency response
  • Services and amenities promotion
  • Documentation and reporting
  • Payment processing
  • Loyalty promotion
  • Computer skills
  • Cash handling experience
  • Financial transactions
  • Basic accounting

Timeline

Guest Advocate

Target
09.2024 - Current

Sales Representative

At Home
06.2020 - 12.2021

High School Diploma -

Shiloh High School

High School Diploma -

South High School

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